Radhika Raj
Auckland,AUK
Summary
Experienced Office Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Contract Administrator
MD Construction
05.2023 - Current
- Prepared and issued reports on contract performance and compliance.
- Negotiated and reviewed contracts to protect customer interests.
- Stored and filed contract documents in orderly, organized systems.
- Created reports, presentations and other materials for executive staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Customer Service Representative
TaskUs
01.2022 - 06.2022
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Teleperformance
10.2020 - 10.2021
- Responded to customer requests for products, services, and company information.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Contract Administrator
DNS Maintenance Ltd
03.2019 - 08.2020
- Adhered to legal and contractual requirements for compliant contract processes.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Negotiated and reviewed contracts to protect customer interests.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
Customer Service Representative
Tech Mahindra
08.2017 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Lecturer
Swami Vivekanand College Of Management And Technology
09.2016 - 01.2017
- Collaborated with faculty and staff to create meaningful learning experiences.
- Mentored and advised students to explore career pathways based on and amplify knowledge, skills, and strengths.
- Participated in conferences and professional development opportunities to stay up-to-date with the latest trends in the field.
- Evaluated and revised lesson plans and course content to achieve student-centred learning.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
Education
Graduate Diploma in Applied Management - Business Administration
Otago Polytechnic
Auckland, NZ03.2018
Master of Science - Civil Engineering
Punjab Technical University
Swami Vivekananda College Of Science & Management05.2016
Bachelor of Science - Civil Engineering Technology
Punjab Technical University
09.2012
High School Diploma -
Government Polytechnic For Women
India 08.2009
Skills
- Customer Satisfaction
- Critical Thinking Skills
- Communication Skills
- Teamwork
- Organization Skills
- Creativity
- Presentations
- Emotional Intelligence
- Contract Analysis
- Project Support
Additional Information
I hereby declare that all the statements made in this application are true, complete, and correct to the best of my knowledge and brief.
Timeline
Contract Administrator
MD Construction
05.2023 - Current
Customer Service Representative
TaskUs
01.2022 - 06.2022
Customer Service Representative
Teleperformance
10.2020 - 10.2021
Contract Administrator
DNS Maintenance Ltd
03.2019 - 08.2020
Customer Service Representative
Tech Mahindra
08.2017 - 01.2018
Lecturer
Swami Vivekanand College Of Management And Technology
09.2016 - 01.2017
Graduate Diploma in Applied Management - Business Administration
Otago Polytechnic
Master of Science - Civil Engineering
Punjab Technical University
Bachelor of Science - Civil Engineering Technology
Punjab Technical University
High School Diploma -
Government Polytechnic For Women
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