Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Radika Prasad

Auckland,AUK

Summary

Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 5 years of progressive retail experience to positively impact business operations. A National Manager successful coordinating processes and activities running parallel nationwide. Maintained equilibrium for efficiency across entire organization. Handle all departments and enforced organizational and industry standards to deliver quality and cost-efficient output. Recruit, train and develop staff and introduce new technologies and systems to enhance organizational productivity.

Overview

14
14
years of professional experience

Work History

Regional Manager

Dotti The Just Group
08.2023 - Current
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members over the 10 stores under me.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

National Retail Manager

EziBuy
10.2022 - 07.2023
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
  • Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within local area.
  • Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
  • Managed a team of 30+ employees, providing leadership and direction to achieve company goals.
  • Oversaw the expansion into new markets, identifying opportunities for growth and maximizing profitability.
  • Led company-wide change management efforts to support organizational transformation and growth objectives.

STORE MANAGER/CLUSTER MANAGER

EZIBUY
01.2021 - 10.2022
  • Increased overall store performance by implementing effective sales strategies and staff training programs.
  • Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
  • Optimized store layouts for increased foot traffic and maximized sales potential.
  • Implemented loss prevention measures for minimized shrinkage and increased profitability.
  • Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

STORE MANAGER

CUE
01.2019 - 01.2021
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Counter Manager

Benefit cosmetics
01.2018 - 01.2019
  • Managed inventory to ensure adequate stock levels and timely replenishment.
  • Analyzed sales trends to make informed decisions on promotional activities and product offerings.
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.

Counter Manager

Smith and Caugheys
01.2017 - 01.2018
  • Achieved sales goals through effective communication and demonstration of products.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Implemented visual merchandising strategies to attract customers and promote featured products.

2IC/Beauty Advisor

Benefit Cosmetics
01.2016 - 01.2017
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.

Manager/Beauty Therapist/Receptionist

Forever Shine Beauty Clinic
01.2012 - 01.2014
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Improved client satisfaction by providing personalized beauty treatments and consultations.

Administrator

All Nations Training Centre
01.2010 - 01.2012

Education

Skills

  • Operational management
  • Business development and planning
  • Performance Management
  • Sales and marketing strategies
  • Staff Management
  • Strategic Planning
  • Sales Development
  • Multi-unit management
  • Budget Management
  • Team Leadership
  • Customer Relations
  • Sales Forecasts

Accomplishments

  • Set daily, weekly, and monthly objectives by conducting one-on-one mentorship meetings with all of my team members to develop a better knowledge of their strengths and areas for growth, followed by teaching and educating them on how to improve their performance on the shop floor.
  • Integrating more structure into the daily operations of the firm, tracking data on an hourly basis, motivating team members to work better by providing incentives during the day, and assigning team members to their areas of expertise.
  • Consistently increasing conversion rates by marketing and educating my staff to surpass client expectations.
  • Supervised team of 25+ staff members.
  • Despite low foot traffic, I exceeded my objectives following the covid lockdown by calling frequent customers on the database and inviting them to events I organised to get consumers in. To entice clients, I used the Dress Mart website to run brand advertisements including bargains and promotions.

References

Available on Request

Timeline

Regional Manager

Dotti The Just Group
08.2023 - Current

National Retail Manager

EziBuy
10.2022 - 07.2023

STORE MANAGER/CLUSTER MANAGER

EZIBUY
01.2021 - 10.2022

STORE MANAGER

CUE
01.2019 - 01.2021

Counter Manager

Benefit cosmetics
01.2018 - 01.2019

Counter Manager

Smith and Caugheys
01.2017 - 01.2018

2IC/Beauty Advisor

Benefit Cosmetics
01.2016 - 01.2017

Manager/Beauty Therapist/Receptionist

Forever Shine Beauty Clinic
01.2012 - 01.2014

Administrator

All Nations Training Centre
01.2010 - 01.2012

Radika Prasad