Radina Boteva

• Dispensed the full range of Essilor lenses, including single vision, occupational, myopia control, and progressive designs using the Visioffice tower, and assisted in dispensing and fitting complex prescriptions such as specialty sports frames and high-index glass lenses
• Provided personalised frame recommendations tailored to individual lifestyle and prescription needs.
• Utilised detailed knowledge of designer collections such as Dita, Akoni, and Tom Ford, and their distinctive characteristics.
• Assisted patients with frame adjustments and repairs.
• Provided exceptional customer service by accurately triaging patients, addressing inquiries, and managing bookings to provide a seamless customer experience.
• Processed private insurance claims accurately and efficiently in accordance with practice and insurer requirements.
• Collaborated with dispensing opticians and optometrists to improve workflow efficiency.

Similar tasks to above, as well as

• Dispensed the full range of Essilor and Hoya lens designs according to patient prescriptions and requirements.
• Conducted pre-testing for the optometrist using a Topcon OCT, Topcon Autorefractor/NCT and visual field testing on the Humphrey Field Analyzer when indicated.
• Liased with frame repair and contact lens companies to manage orders, repairs, and deliveries, ensuring efficient service.
• Maintained a clean and organized shop front and stock room to ensure a positive experience for both customers and staff.

Similar tasks as above, as well as:

• Troubleshot single vision, occupational, progressive and myopia control spectacles, facilitating prompt resolution.
• Consistently achieved sales targets by using upselling techniques to match products and services to customer needs.
• Trained new staff on Specsavers systems, including Genesys software, appointment types, and store protocols, promoting an efficient work environment.
• Handled complaints and issues constructively and always attempted to find a resolution.
• Instructed new contact lens wearers on insertion, removal and care of their contact lenses.