Raemoana Taiaroa

• Developed and implemented Te Whare Taumarutanga - Iwi Covid Response for Northern Ruapehu s
• Established Kahika - Retail shop for clothing, jewellery and gifts
• Established Pumanawa Funeral Services in NZ & Tahiti
• Established Pumanawa Te Nehenehenui (Tahiti) - Funeral Services and Retail shop for clothing, jewellery and gifts
• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Supervised operations staff and kept employees compliant with company policies, procedures and legislative requirements
• Developed systems and procedures to improve operational quality and team efficiency.
• Boosted company efficiency by streamlining processes and implementing effective management strategies.
• Increased revenue by identifying new business opportunities and implementing successful marketing campaigns.
• Drove growth and innovation by fostering a culture of creativity, collaboration, and continuous improvement.
• Managed large-scale projects to completion on time and within budget constraints, ensuring optimal resource allocation throughout the process.
• Identified client opportunities for new business proposals and developed sales plans for each target account.
• Conducted follow-up procedures to drive completion of contracts and service level agreements.
• Cultivated relationships with appropriate social media influencers to advance brand exposure.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Monitored and coordinated workflows to optimize resources.
• Formed strategic partnerships and connected with potential clients to drive business development.

• To support the Tūwharetoa Kāinga Strategy by managing the Programme Management Office (PMO)including:
• Member registration and all individual confidential portfolios
• Help design, plan implement all processes, systems and documents applied throughout the programme
• The on-time and accuracy of project reporting, including reporting against budgets and staff work plans
• Support to strategic relationships and meetings
• Management of PMO staff
• Engaging and communicating with multiple stakeholders and interested parties

• Enhanced client relationships by providing strategic advice and guidance on Māori engagement and leadership.
• Developed comprehensive strategies for clients to achieve their whānau goals in particular Māori Housing
• Provided expert guidance on policy implementation, ensuring compliance with regulatory requirements and reducing potential risks.
• Managed high-profile projects, ensuring timely completion within budget constraints while maintaining exceptional quality standards.
• Established strong partnerships with key stakeholders through consistent communication and collaboration efforts, promoting mutual success.
• Participated in industry conferences and networking events as a company representative, expanding brand recognition within the region.
• Negotiated favourable contracts with vendors and suppliers, securing cost-effective solutions that met operational demands without sacrificing quality standards, timelines or whānau goals .
• Implemented risk mitigation measures through careful assessment of potential threats associated with various projects or initiatives, minimising negative impacts on overall business performance.
• Developed a strong understanding of emerging trends and technologies in the housing industry, enabling informed decision-making on potential investments or strategic partnerships.
• Maintained an extensive professional network and leveraged connections to secure new business leads, contributing to sustained growth over time.
• Developed thorough understanding of each client's needs and financial situation by asking questions and conducting research.
• Helped individuals, families and the community build and execute wealth management strategies based on unique goals and objectives.
• Streamlined internal processes by conducting thorough evaluations and implementing necessary improvements.
• Responsible for the repair and maintenance of local whānau housing
• Responsible for the repair and maintenance of local Marae

• Oversee the management of all contracts for service deliverables, HR, compliance
• Manage all complaints
• Lead a team of clinical and non-clinical staff in Maori strategy, Engagement & leadership
• Drive change for continuous quality improvement
• Meet all quality improvement accreditation standards including Foundation Standards, MSD Level 2 Standards, Department of Correction Standards and Ministry of Health

• Lead a comprehensive team of social workers to support children, young people, adults and older persons to improve their health & wellbeing and aspirational goals
• Manage day to day operations for service delivery in Education, Health, Justice and Community Development with a team of 15 staff
• Promote and drive change within the organisation to increase service delivery profile and attract funding
• Ensure all compliance requirements are met for all contracts including HR, Finance and MSD level 2 accreditation
• Grow relationships to support the needs of whanau, hapu, Iwi and the wider community

• Manage day to day operations, project setup, invoicing, budgeting, contract development, and HR management.
• Leading community development for local Iwi pertaining to the upper reaches of the Whanganui River for Health, Education and Tourism
• Ensure all compliance requirements are met
• Coordination and completion of projects on time within budget and within scope.
• Prepare all management and board reporting requirements
• Manage staff in education and tourism sectors

• Oversee day to day operations of the branch
• Leading a team to meet sales targets
• Ensure customer service standards are met
• Managing employees, overseeing staff training and promotions
• Develop and implement marketing strategies
• Managing all financial aspects of the branch, including budgeting, forecasting and reporting.

Teller

Managed customer transactions and services

Customer Service

Exceptional customer service skills in all departments with an extensive understanding of financial management including loans, insurance products and money management.

Team Leader

A highly organised and motivated team leader with 10+ years experience leading teams and delivering results in both customer service and sales.

Selling, restocking and merchandising whilst providing exceptions customer service.