Raewyn Carter

• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Conducted audit inspections and independent checks to verify Compliance of mobile/stationary plant and machinery.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Assessed damaged materials and notified maintenance personnel of needed repairs.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Clientele – Automotive refinish industry, heavy haulage, service stations, printing and processing plants, waste water treatment plants, timber possessing
  
• Researched and analyzed operations to ascertain detailed compliance tailored to meet client needs
  Oversaw project schedules and evaluated progress toward important milestones at every phase of project
  
• Site plans that meet the guidelines and compliance under the HSNO ACT, Emergency
  Management Act
  
• Hazardous substance training as per section 4.5 of the Health and Safety at work (Hazardous
  Substance) Regulations 2017, in addition to complying with regulation 9 of the Health and Safety at Work (General Risk and Workplace Management) Regulations 2016
  
• Emergency risk management and implementation under the HSNO Act
  
• Established quality standards and performed work according to project schedules
  Handled compliance problems and issues during project implementation
  
• Coordinated with appropriate departmental staff members to assign proper procedures for project implementation and strategic aim
  
• Implemented needs assessment mechanisms to identify demand for products and services
  
• Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives
  
• Cultivated best practices based on industry experience and current regulatory expectations
  
• Updated stakeholders on key project milestones with regular verbal and written reports
  Laid out consulting services governing orders, activities, and schedules
  
• Broadened improvement initiatives by troubleshooting problems and recommending corrective actions
  
• Kept customer information confidential and handled details accurately
  
• Delivered high level of service to customers in effort to build upon relationships for future
  
• Evaluated internal systems and prepared training initiatives to mitigate ongoing problems
  
• Partnered with different project stakeholders to gain valuable insight into operations and improve results
  
• Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions
  
• Studied NZ HSNO legislation to develop and implement enhancement recommendations and facilitate individual client compliance needs under the legislation guideline.

Reviewed compliance publications and websites and participated in conferences and other training events to stay apprised of regulatory matters and developments.

DIA annual Reporting.

Conducted periodic internal account or customer reviews to identify potentially suspicious activity.

Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.

Liaised with leadership to discuss customer activities and trends that implicated potential money laundering or terrorist financing.

Analyzed results of complex investigations and delivered concise written conclusions to management.

Identified potential threats, vulnerabilities and suspicious behavior patterns and recommended
mitigation measures.

Provided regulatory compliance training to employees.

Produced in-depth reports outlining findings and recommendations for improvement.

Researched economic data and reviewed records to assess adequacy of institution's operations in relation to established structure.

Drafted procedures for AML/CFT Act investigations and implemented staff processes to maintain
consistency across projects.

Designed and implemented AML/CFT documentation, all customer onboarding including training to improve compliance across board.

• Gathered data and prepared financial reports for management review.
• Maintained fraud analysis models to improve company systems.
• Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
• Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.

• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
• Website maintenance review, training and implementation
• Software Port plus Console and
• Web Choice, Rex Real Estate Software
• Replenished office supplies, placing new orders for restocking to maintain inventory
• Documented and routed business correspondence to manage office paperwork
• Processed financial documents, contracts, expense reports and invoices
• Automated office operations by managing client correspondence, records, contracts and data communications
• Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity
• Provided employee onboarding services and supported department members to increase productivity and performance
• Implemented full-scale training program to provided education on department tasks and processes
• Offered technical expertise to sales staff and business leaders to accomplish smooth project rollouts
• Assisted software migration support services for employees
• Marketing
• 2023 project managed development / internal construction of website and migration of all information from old website to new. Internal Training and structure recommendations. www.smartchoice.kiwi.nz

• Reviewed compliance publications and websites and participated in conferences and other training events to stay apprised of regulatory matters and developments
• DIA annual Reporting
• Conducted periodic internal account or customer reviews to identify potentially suspicious activity
• Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents
• Liaised with leadership to discuss customer activities and trends that implicated potential money laundering or terrorist financing
• Analyzed results of complex investigations and delivered concise written conclusions to management
• Identified potential threats, vulnerabilities and suspicious behavior patterns and recommended mitigation measures
• Provided regulatory compliance training to employees
• Produced in-depth reports outlining findings and recommendations for improvement
• Researched economic data and reviewed records to assess adequacy of institution's operations in relation to established structure
• Wrote procedures for AML/CFT Act investigations and implemented staff processes to maintain consistency across projects
• Designed and implemented AML/CFT documentation, all customer onboarding including training to improve compliance across board.

• Glasurit Paints / Automotive refinish ,industrial , geo thermal and marine sales and consumables.
• Operation areas Hamilton, BOP, Rotorua,Taupo
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Informed customers of promotions to increase sales productivity and volume.
• Generated new leads through networking and attending industry events.
• Set and achieved company defined sales goals.
• Developed, maintained and utilized diverse client base.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Stayed current on company offerings and industry trends.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Negotiated prices, terms of sales and service agreements.
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