Raewyn Edwards

• Answered phone with positive attitude and asked questions to better understand customer needs.
• Answered inbound calls, chats and emails to facilitate customer service.
• Assisted customers with placing orders for products and services by helping them navigate through the ordering IPROC system when placing orders.
• Updated databases with new and modified customer data.
• Developed strategies to improve customer service processes and procedures.
• Enhanced and implement supply chain processes, strengthening planning procedures, organising schedules and maintaining records.
• Ability to navigate new software systems for managing inventory levels, processing orders, and tracking shipments.
• Evaluated and selected information or other technology solutions to improve tracking and reporting of materials or product distribution, storage or inventory.
• Completed inventory counts as scheduled and resolved variances.
• Manually charge to the correct hospital departments
• Confirm outwards goods items picked and receipt inwards goods items received
• Provide training and guidance to junior staff members on supply chain processes.
• Collaborated with logistics team members to coordinate the transportation of medical and dangerous goods.
• Developed and implemented work instructions for purchasing orders.
• Enter and process customer orders
• Work with the management team to improve workflows and eliminate unnecessary tasks.
• Organize and maintain documents, files, and records.
• Updating customer records in the database system.
• Monitored office supplies to replenish needed inventory before depletion.
• Verified accuracy of data by cross-referencing with source documents.
• Entered large volumes of information into spreadsheets quickly and accurately.
• Developed procedures for entering new types of data into the system.
• Identified discrepancies between source documents and entered data, rectifying issues where necessary.

Outpatients Reception

• Served visitors by greeting, welcoming and directing to appropriate waiting area.
• Answered and directed incoming calls to the appropriate people.
• Confirm patient appointments upon arrival
• Updated and recorded patient information on computer software to maintain our electronic records.
• Help staff with computer and email issues by fixing the technical problem.
• Setup of telehealth meetings between Doctors and patients.
• Pulled and tracked requested patient files to and from Outpatients.
• Delivered administrative support to clinical staff by printing patient labels, organising patients' files.
• Allocating room bookings in Outpatient's for Clinicians and CNS's to have face to face appointments with patients'
• Re-book follow up appointments with patients.
• Maintained front office cleanliness
• Transcription typing of patient appointments with for Urology and Paediatric Clinic in Outpatients.

Electronic Data Management System

• Worked with management and team leaders to improve and maintain our Electronic Data Management System for Ashburton & Rural Hospital guidelines, protocols, clinical forms and procedures.
• Review, edit, reformat grammar and spelling errors within controlled documents using microsoft word.
• Manage, maintain, publish electronic controlled documents that are approved and authorised by management within a workflow. Upload approved controlled documents to prism on the extranet for all staff to access online.
• Acknowledge complaints and compliments, inputting data into safety first and replying back to customers within a timely manner of receiving their feedback.

Tuarangi Home - Dementia Aged Care

• Assist Charge Nurse Manager, Registered Nurse's, Enrolled Nurse's or Healthcare Assistant's with taking on additional tasks during high-volume periods and prioritise its urgency.
• Accurate staff information is up to date, prepare orientation paperwork for pre employment.
• Delivered administrative support to team members who needed help with their employee log in's and outlook email account. Guidance in understanding of max portal and prism portal.
• Maintaining the tidiness and upkeep of saved documents in S:Drive with easy navigation for all staff.
• Training of new administrative staff with office systems and processes at Tuarangi Home.
• Answered and directed incoming calls using a multi-line telephone system.
• Sorting of internal or daily mail and delivering the mail to the correct personnel.
• Responded to admission inquiries made online, by phone, or email, and added their details to our waiting list.
• Accurate patient information, both electronic and hardcopy, for admissions, transfers, discharges, and deaths. Ensure patient information data is entered correctly into SIPICs, Etxt, residents' families, staff information, and Excel documents.
• Admitting and discharging patients on SIPICS.
• Ordering through Oracle by restocking medical supplies, office stationery, kitchen ingredients, and resources when stock items are low. Maintaining, monitoring, and issuing staff uniforms.
• Reporting and managing maintenance issues to the maintenance team using a maintenance request form via Prism, involving machinery breakdowns needing attention and repair.
• Data entry of staff rosters for 60 to 70 employees. Entering shift times and shifts. Processing annual leave and swapping shifts. All data is accurately entered for payroll processing on a weekly basis using the Microster software application.
• Developed administrative processes to help save on time management and improve office efficiency.
• Ability to problem-solve issues by finding solutions and informing staff of the outcome if non-clinical.
• Liaising with internal staff within the accounts, lab, laundry, and supplies departments, and external suppliers, requesting quotes and samples prior to ordering.
• Goals and target-driven, prioritising with to-do lists and checklists to get tasks completed in a timely manner.

Logistics/Exporting and Sales Support

• Generates and processes new sales leads as necessary. Ensuring customer orders are planned and manufactured to meet customer delivery expectations.
• Acknowledging customers by responding to emails, texts and phone calls with in a timely manner.
• Resolve any arising problems or complaints. Credit notes and quality issue reports.
• Follow up with customers to make sure that they are satisfied with their honey products.
• Processing customer contracts, sales orders and packing slips.
• Proactively managing all logistics movements for finished goods products. Ensuring all documentation are met for entry into intended market.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
• Comply with laws and regulations. Meeting MPI requirements.
• Maintain updated records of orders, suppliers and customers.
• Completing customer item specifications for each honey product before placement into production schedule.
• Communicating, scheduling and booking with all logistic freight companies for transporting RCS (Regulated Control Scheme) honey to ports and airports with in New Zealand.

Export Eligibility

• Providing specialist knowledge about logistics of exporting to international markets in relation to finished products.
• Ensuring all Eligibility Documents are completed through E-Cert portal prior to dispatching honey shipments.
• Able to provide traceability on all incoming and outgoing honey orders.
• Preparing Eligibility Documents via E-cert portal ensuring completed and approved prior to dispatching honey orders.
• Compiling and approving all customer export documents after orders have dispatched and left our port eg: Health certificates, Certificate of Origin, manufacturing declarations, Bill of Lading for the customer after shipments have left our port
• Editing, proofing, approving all customer labels making sure they meet New Zealand requirements for exporting honey.

Managing Senior Director

• Screened telephone call inquiries and directed as appropriate.
• Diary management for Senior Director to visit clients, flights and car bookings for smooth business travel.
• Organized personal and professional calendars with reminders for upcoming meetings, events and sales appointments.
• Worked closely with high-profile clients to provide assist and design to promote their company using specific branding guidelines.
• Prioritised urgent tasks within clients timeframes by keeping track of deadlines and corresponding with team members.
• Assisted in organizing promotional events, trade shows and university openings.
• Liaised with internal staff to implement, evaluate marketing campaigns and promoting sales.
• Organised both physical and digital files and updated reports to coordinate project materials.
• Scanned physical documents and uploaded to client folders for digital maintenance upkeep.

Sales Support

• Processed customer orders, exchanges, returns and kept customers informed about progress.
• Followed-up with sales teams and customers with complex issues to coordinate resolutions.
• Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
• Used excellent verbal skills to engage customers in conversation, effectively determine their needs and requirements.

Payroll Activities

• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Maintain payroll information by entering data, deleting errors, calculating, and collecting information.

Recruiting temporary staff

• Supported consultants with hiring staff locally, domestically and internationally.
• Screening of job applicants by their resume and interviewing candidates that meet criteria for certain advertised roles.
• Reviewed new candidate applications on skills, work experience other qualifications.
• Set up appointments with sales consultant and candidate via phone or email for a job interview.
• Orientate successful candidates with job duties, contract, pay rate, and Health & safety PPE Gear outlining days and times of their working shift.
• Created and maintained positive relationships with sales consultants, hiring managers, HR business partners and all employees.
• Advertised and promoted open positions using social media and digital marketing procedures.

Office Support

• Greeted guests and vendors to assist in navigating space.
• Assisted organizational efforts by filing, entering data and answering phones.
• Maintained positive working relationship with fellow staff and management.
• Provided HR administrative assistance to management team.
• Reserved and managed meeting room availability.
• Stocked inventory, order office and kitchen supplies when required.

References

Chanel Matthews

South Island Area Supply Chain Manager

021 195 5629

Chanel.matthews@tewhatuora.govt.nz

Bestin Baby

Charge Nurse Manager

Tuarangi Home

Te Whatu Ora - No longer working here

0433619011

best2babs@gmail.com

bestin.baby@cdhb.health.nz