Raewyn Hayward
Waipu,NTL
Summary
Self motivated professional with experience in healthcare and sales. Empathetic, honest, hard working and insightful. Ability to develop excellent customer relationships and build trust. This ultimately leads to successful business outcomes.
Resourceful and dedicated with a broad knowledge of health providers, and the role they have in providing care to customers in need of assistance with the tasks of daily living.
An organised and dependable candidate who is successful at managing multiple priorities with a positive attitude. Is willing to take on added responsibilities to meet team goals.
Seeks a full-time position that offers professional challenges whilst utilizing interpersonal skills, and experience. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
10
10
years of professional experience
Work History
Health Consultant
Life Care Consultants
- Delivered engaging presentations to empower personnel to live well and save lives.
- Conducted comprehensive health assessments to identify areas of concern, and provided evidence-based recommendations for improvement.
- Delivered occupational health and training services to NZ businesses.
Service Co-ordinator
Renaissance And Health Vision
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Played key role in successful onboarding of new hires within Service Coordinator role, offering mentorship and guidance as needed.
- Conducted regular performance reviews for technicians, providing feedback and support for professional development.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Case Manager Coordinator
Accident Compensation Corporation, ACC
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Established strong community partnerships to broaden available resources for clients and their families.
- Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
Territory Manager
REM Systems
01.2014 - 11.2018
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Expanded client base through effective prospecting, cold calling, and networking events.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Specialist
B.Braun
11.2018 - Current
- Built strong client relationships through consistent communication and effective assistance with problem solving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Delivered sales presentations, effectively communicating and demonstrating value of products and services to prospective clients.
- Increased sales revenue by developing and implementing strategic sales plans.
- Discussed contract terms, securing long-term business partnerships with key accounts.
- Organized and participated in trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Generated new leads through networking and attending industry events.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional manner.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Education
NZ Diploma of Business L5 - NZ Business Diploma
UNITEC
Auckland, NZ2015
Bachelor of Nursing
UNITEC
Auckland Workplace First Aid 6400, 6401, 6402
Auckland 01.2013
Sales training course
01.2001
Nursing
Enrolled Nurse
Whangarei, NTL1981
Skills
- Excellent customer service skills
- Ability to build rapport easily with customers
- Strategically plan and implement call cycle to ensure targets are met and exceeded
- Experience teaching adults and speaking to groups
- Ten years Sales experience
- Good computer skills
- Ability to exceed targets and grow a customer base
- Healthcare Analytics
- Health Promotion
- Quality Improvement
- Policy analysis
- Health Education
- Build community Relations
- Presentation Skills
Accomplishments
- 4.1% above budget in 2019
- 21.7% above budget in 2020
- 4.2% above budget in 2021
- 9.1% above budget for 2022
- 7.3% above budget in 2023
- 27.6% growth Q1 2024
References
available on request
Timeline
Sales Specialist
B.Braun
11.2018 - Current
Territory Manager
REM Systems
01.2014 - 11.2018
Health Consultant
Life Care Consultants
Service Co-ordinator
Renaissance And Health Vision
Case Manager Coordinator
Accident Compensation Corporation, ACC
NZ Diploma of Business L5 - NZ Business Diploma
UNITEC
Bachelor of Nursing
UNITEC
Workplace First Aid 6400, 6401, 6402
Sales training course
Nursing
Enrolled Nurse
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