Raewyn Watts
Auckland
Summary
Adept at transforming front desk efficiency and patient satisfaction, my tenure at Fertility Associates showcased my ability to streamline appointment scheduling and enhance patient billing processes. Leveraging skills in Microsoft Word and problem-solving, I consistently improved office operations and fostered trust through meticulous attention to privacy and compassionate service. Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support. Very experienced Medical Typist. Also Co-Ordinator for FNC (Free Nurse Consults) via phone and MoH bookings for Auckland.
Overview
41
41
years of professional experience
Work History
Medical Receptionist / Typist
Fertility Associates
04.2014 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Managed patient appointments efficiently, reducing wait times significantly.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
- Completed complex typing assignments on time demonstrating adaptability in various subject matters.
- Accurately typed 90 words per minute with no errors.
- Facilitated smooth office operations by creating well-organized filing systems for paper and digital records.
- Increased overall office efficiency with proficient typing skills in various software programs.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Consistently met deadlines for typed reports, contributing to a productive work environment.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Entered data into databases in alphabetic and numerical order.
Medical Receptionist / Typist
MercyAscot Endoscopy
06.2004 - 04.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Managed patient appointments efficiently, reducing wait times significantly.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
- Completed complex typing assignments on time demonstrating adaptability in various subject matters.
- Accurately typed 90 words per minute with no errors.
- Facilitated smooth office operations by creating well-organized filing systems for paper and digital records.
- Increased overall office efficiency with proficient typing skills in various software programs.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Consistently met deadlines for typed reports, contributing to a productive work environment.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Entered data into databases in alphabetic and numerical order.
Typesetter
Adis International Medical Publishing
04.1984 - 05.2004
- Collaborated with graphic designers to create visually appealing layouts for print and digital publications.
- Supported the transition from traditional print production methods to digital publishing platforms, demonstrating adaptability and eagerness to learn.
- Handled confidential client information with utmost discretion, ensuring privacy and trust in professional relationships.
- Increased production efficiency by streamlining typesetting processes and implementing time-saving techniques.
Education
School Certificate -
Rangitoto College
Auckland, NZ11.1975
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Payment Collection
- Letter preparation
- Medical office administration
- Proficient in Microsoft Word Document, MedITEX, MYOB GreenTree, Southern Cross
- Medical Transcription
- Problem-Solving
- Data Entry
- Patient Billing
- Office Management
- Invoice Processing
Timeline
Medical Receptionist / Typist
Fertility Associates
04.2014 - Current
Medical Receptionist / Typist
MercyAscot Endoscopy
06.2004 - 04.2014
Typesetter
Adis International Medical Publishing
04.1984 - 05.2004
School Certificate -
Rangitoto College
Similar Profiles
Ella PundakElla Pundak
Administrator at Fertility AssociatesAdministrator at Fertility Associates
YAHAIRA GARCIAYAHAIRA GARCIA
Practice Associate at Columbia Fertility AssociatesPractice Associate at Columbia Fertility Associates
Sayra Eusebi0Sayra Eusebi0
Lead Medical Assistant at Advanced Fertility AssociatesLead Medical Assistant at Advanced Fertility Associates