Raewyne Lamb
Rotorua,New Zealand
Summary
Highly organized and results-driven professional with extensive experience in administration, coordination, and management across healthcare, retail, and business sectors. Demonstrated ability to optimize operations, implement digital solutions, and lead teams efficiently. Recognized for introducing innovative stock management and workflow improvements that increase productivity, accuracy, and team performance. Equipped with strong interpersonal and leadership skills, and experienced in integrating AI and digital tools to enhance business efficiency.
Overview
11
11
years of professional experience
Work History
Associate Optical Dispenser
OPSM
06.2025 - Current
- Provide professional optical dispensing services, ensuring accurate lens fitting and customer satisfaction.
- Support optometrists in patient care, appointment coordination, and product recommendations.
- Manage inventory, frame selection, and sales processes to meet store performance goals.
- Maintain a high standard of customer service and uphold OPSM’s brand reputation.
Medical Transcriptionist
04.2025 - Current
- Currently training in medical transcription, learning to accurately transcribe and edit medical reports.
- Developing proficiency in medical terminology, grammar, and healthcare documentation standards.
- Practicing maintaining patient confidentiality and adhering to data protection guidelines.
- Gaining experience in reviewing and formatting physician dictations for clarity and accuracy.
Retail Assistant
Adairs Bayfair
02.2023 - 08.2023
- Assisted customers with product selection, enquiries, and purchases, ensuring excellent service.
- Operated the point-of-sale system, processed transactions, and handled cash accurately.
- Maintained stock levels, organized displays, and ensured a tidy and appealing store environment.
- Supported team members with daily store operations and inventory management.
Merchandiser
Brand Influence Group (BIG)
02.2023 - 08.2023
- Coordinated and executed in-store product displays to maximize brand visibility and sales.
- Monitored stock levels, replenished products, and ensured compliance with brand standards.
- Conducted regular store visits to assess merchandising effectiveness and provide feedback.
- Collaborated with retail staff and management to implement promotional campaigns.
Medical Receptionist
Tara Road Medical
02.2021 - 08.2021
- Managed patient appointments and coordinated schedules efficiently.
- Handled medical records and ensured compliance with privacy regulations.
- Provided excellent customer service, addressing patient inquiries promptly.
- Assisted in the implementation of digital solutions to streamline operations.
- Collaborated with healthcare professionals to enhance patient care and office workflow.
Store Coordinator
Think Water Bay of Plenty
11.2020 - 01.2021
- Coordinated daily operations and ensured optimal workflow in retail environment.
- Implemented innovative stock management systems to enhance inventory accuracy.
- Led staff training initiatives to improve team performance and customer service.
- Developed and maintained strong client relationships to boost customer satisfaction.
- Analyzed business processes to identify areas for improvement and increase efficiency.
Customer Service Representative
VTNZ
08.2018 - 11.2018
- Handled customer inquiries and resolved issues, ensuring high levels of satisfaction.
- Maintained accurate records and documentation for service interactions.
- Collaborated with team members to streamline processes and improve response times.
- Assisted in training new staff on customer service protocols and systems.
- Implemented feedback mechanisms to enhance service delivery and customer experience.
Admin Sales Support
Spark Digital
11.2017 - 08.2018
- Process and track sales orders and customer requests efficiently.
- Maintain and update customer and sales records in CRM systems.
- Prepare reports, presentations, and sales documentation for management and clients.
- Coordinate communication between sales, operations, and other departments.
- Support the sales team with administrative tasks to ensure targets are met.
- Respond to customer inquiries, escalating issues when necessary.
- Assist with scheduling meetings, follow-ups, and other logistical tasks.
Office Assistant
Sandblasting Ltd
01.2015 - 01.2016
- Answer phone calls, respond to emails, and liaise with clients regarding services and bookings.
- Schedule jobs, coordinate with field staff, and manage daily work orders.
- Prepare invoices, quotes, and maintain financial records.
- Maintain organized office files, customer databases, and job records.
- Assist management with reporting, correspondence, and general office tasks.
- Order and track office and operational supplies as needed.
- Support smooth communication between office and on-site teams.
Education
Medical Transcription, NCEA Level 4 -
Sue’s Computing
NZ01.2025
Certificate in Small Business - undefined
Open Polytechnic
NZ01.2023
Certificate in Infection Prevention - undefined
iQualify, Open Polytechnic
NZ01.2020
Certificate in Accounts Receivable & Payable - undefined
Career Academy Online
NZ01.2017
Certificate in Business Management Level 4 - undefined
Institute of Technology
Wellington01.2004
Certificate in Entrepreneurship Level 3 - undefined
Institute of Technology
Wellington01.1999
Skills
- Operations & Office Management
- Customer & Client Relations
- Data Entry & Medical Administration
- Staff Coordination & Leadership
- Business Process Improvement
- Communication & Team Collaboration
- Digital & AI-Driven Business Solutions
- Retail & Inventory Management
- Digital Marketing & Automation Tools
- Proficient in Microsoft Office Suite, Google Workspace, and cloud-based administration platforms
- Skilled in AI-assisted transcription, workflow automation tools, and digital marketing platforms such as Canva, ChatGPT, and social media management systems
- Comfortable leveraging technology to streamline communication, reporting, and business processes
Timeline
Associate Optical Dispenser
OPSM
06.2025 - Current
Medical Transcriptionist
04.2025 - Current
Retail Assistant
Adairs Bayfair
02.2023 - 08.2023
Merchandiser
Brand Influence Group (BIG)
02.2023 - 08.2023
Medical Receptionist
Tara Road Medical
02.2021 - 08.2021
Store Coordinator
Think Water Bay of Plenty
11.2020 - 01.2021
Customer Service Representative
VTNZ
08.2018 - 11.2018
Admin Sales Support
Spark Digital
11.2017 - 08.2018
Office Assistant
Sandblasting Ltd
01.2015 - 01.2016
Certificate in Small Business - undefined
Open Polytechnic
Certificate in Infection Prevention - undefined
iQualify, Open Polytechnic
Certificate in Accounts Receivable & Payable - undefined
Career Academy Online
Certificate in Business Management Level 4 - undefined
Institute of Technology
Certificate in Entrepreneurship Level 3 - undefined
Institute of Technology
Medical Transcription, NCEA Level 4 -
Sue’s Computing