Rafael Atienza
Thames,WKO
Summary
Detail-oriented Network Engineer with extensive experience in Routing, Switching, and Security. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Support-IT Ltd.
06.2023 - 11.2023
- Performing technical support tasks such as troubleshooting PC Hardware and Software issues and installing network devices.
Network Engineer
MiraMed Philippines Group, LLC
12.2019 - 12.2022
- Execute major projects such as Network devices and Server migration.
- Collaborate with cross-functional teams to plan and execute network projects, ensuring alignment with business objectives.
Network Engineer
247.ai
07.2014 - 12.2017
- Preparing and updating technical documentation, network diagrams, reports, standard operations procedures, and inventory listing.
- Monitor network performance, troubleshoot issues, and implement necessary solutions to optimize network efficiency and reliability.
Associate Network Engineer
Accent Micro Technologies Inc.
06.2012 - 07.2014
- Performing LAN & WAN management, such as preparing connectivity between PCs, workstations, servers, and other network devices.
Education
Post Graduate Diploma in Information Technology -
Auckland Institute of Studies
Auckland, New Zealand12.2023
Bachelor of Science in Computer Science -
University of The East
Manila, Philippines04.2012
Skills
- Palo Alto Firewall setup/configuration
- Fortinet Firewall setup/configuration
- VPN configuration
- Preparing Technical documentation such as company processes, change requests, and incident forms
- Network technical support includes VLANs, DHCP, DNS, routing, switching, security, and cabling
Certification
- Cisco Certified Network Professional Routing and Switching, 2017
- Cisco Certified Network Associate Routing and Switching, 2016
- Cisco ID: CSCO12875399
References
- Grant Litherland, Senior System Engineer, Support IT Ltd., 021 126 4415
- Noel Phillip Gomonit, IT Support Specialist, Tonkin + Taylor, 021 048 3875
Training
- Cisco Certified Network Professional, 2016, Experts Academy
- Cisco Certified Network Associate, 2015, Rivan IT
Timeline
IT Technical Support Intern
Support-IT Ltd.
06.2023 - 11.2023
Network Engineer
MiraMed Philippines Group, LLC
12.2019 - 12.2022
Network Engineer
247.ai
07.2014 - 12.2017
Associate Network Engineer
Accent Micro Technologies Inc.
06.2012 - 07.2014
Post Graduate Diploma in Information Technology -
Auckland Institute of Studies
Bachelor of Science in Computer Science -
University of The East
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