Rafael Da Silva
Glen Eden,Auckland
Summary
Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Waiter
Ouback Steakhouse
Jundiaí, São Paulo / Brazil
01.2024 - 03.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Telecom Analyst
FIS Global
Jundiaí, São Paulo / Brazil
09.2017 - 08.2022
- Troubleshot network issues to identify root causes of problems.
- Configured VoIP phones for customers on the company's private branch exchange.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Created detailed documentation of all installed and configured telecommunications systems.
- Assisted with training users in the use of various telecommunication devices and applications.
- Resolved customer complaints regarding telephone service or technical issues.
- Provided remote support to end-users experiencing difficulties with their phone system.
- Analyzed usage data from telecom networks to optimize performance and reduce costs.
- Developed test plans for new telecom services prior to launch.
Help Desk Technician
TIVIT
Jundiaí, São Paulo / Brazil
11.2014 - 09.2017
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Assisted in the installation of new hardware and software components.
- Performed troubleshooting to diagnose and resolve technical issues.
- Configured security settings or access permissions for groups and individual users.
- Updated antivirus protection on all computers on a regular basis.
- Analyzed system logs to detect potential issues with computer systems.
- Collaborated with IT team members to identify system requirements and resolve problems.
Education
Bachelor of Science - Computer Science
Unifaccamp (Universidade De Campo Limpo Paulista)
Campo Limpo Paulista, São Paulo, Brazil07-2016
Skills
- Guest Relations Management
- High-volume dining
- Strong multitasking
- Relationship Management
- Order Management
- Buffet setup and takedown
- Positive and professional
- Order Accuracy
- Menu knowledge
- Item promotion
- Menu Memorization
Languages
Portuguese
Native/ Bilingual
English
Professional
Timeline
Waiter
Ouback Steakhouse
01.2024 - 03.2024
Telecom Analyst
FIS Global
09.2017 - 08.2022
Help Desk Technician
TIVIT
11.2014 - 09.2017
Bachelor of Science - Computer Science
Unifaccamp (Universidade De Campo Limpo Paulista)
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