Ragavendra Mungapattu
Auckland,New Zealand
Summary
Dedicated warehouse operations team leader with a passion for enhancing customer experiences and ensuring compliance with obligations. Seeking a challenging role with a dynamic organization, where I can leverage my customer-centric approach and problem-solving skills to make a significant impact.
Results-driven warehouse operations team leader with a customer-centric approach and 8 years of experience in providing exceptional support to a diverse range of customers. Proven record of accomplishment of delivering top-notch customer service by responding to inquiries, devising effective solutions, and ensuring compliance with all obligations. Adept at handling high-pressure situations in a fast-paced environment. Known for fostering positive customer relationships and enhancing overall satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Operation Team Leader
Simx Ltd
Auckland
01.2016 - Current
- Meeting KPIs both individually and as a group
- Managing the warehouse operations of a staff of 15 workers. Provide comprehensive support to customers, guiding them to ensure compliance with their obligations, and facilitating a seamless process from start to finish.
- Demonstrate a customer-centric approach by actively listening to customer concerns, identifying their needs, and devising effective solutions to address their issues
- Collaborate with cross-functional teams to gather and analyse data, enabling the calculation of tailored options and plans to meet customer requirements by delivering orders promptly
- Continuously strive for process improvement, streamlining customer service workflows to enhance efficiency and customer satisfaction.
- Handle high-pressure situations with professionalism and composure, ensuring that all customer interactions meet the highest standards of service excellence.
- Developed strategies to maximize efficiency, reduce costs, and improve quality of services provided.
- Assisted in the development of budgets for operational activities.
- Drafted standard operating procedures for various tasks performed by the team.
- Conducted regular performance reviews of team members, providing feedback and coaching.
- Coordinated cross-functional teams to develop new processes and improve existing ones.
- Identified training needs within the team and arranged appropriate training sessions.
- Maintained an up-to-date knowledge of industry trends and best practices related to operations.
- Established clear objectives for each team member and tracked progress against goals.
- Provided support in developing strategic plans for improving team performance.
- Created weekly and monthly reports on team performance, productivity, and overall results achieved.
- Developed and implemented operational procedures to ensure efficient operations.
- Ensured safety regulations were strictly followed by all employees.
- Planned resources allocation according to project requirements.
- Collaborated with other departments to ensure that all operational requirements were met on time.
- Monitored daily operations to identify opportunities for process optimization.
- Resolved any conflicts between staff members or customers in a timely manner.
- Implemented cost-saving initiatives while maintaining high standards of service delivery.
- Trained, mentored and motivated employees to maximize team productivity.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
Education
Level 5 - Information Technology
New Zealand Diploma in IT Technical Support
NZSE08-2024
Dip in Business -
Edenz colleges
Auckland, New Zealand08.2015
B.com (hons) -
Mewar University
Chittorgarh, Rajasthan07.2012
Skills
- Warehouse Management
- Customer Service Excellence
- Communication (Emails and Calls)
- Problem Solving
- Compliance Management
- Risk Management
- Budgeting and cost control strategies
- Safety oversight
- Staff Supervision
- Relationship Building
- Process Improvement
- Multitasking
- Data Analysis
- Team Collaboration
- Team Management
- Ms Office
- Logistics Coordination
- Customer Relations
- Performance monitoring
- Operations Management
- Cycle counting
- Logistics Oversight
- Logistics Management
- Task Delegation
- Team Training
- Delegation
- Warehouse Operations
Affiliations
Transitional facility operator, accredited by Ministry of Primary Industries
Accredited person, Accredited by Ministry of Primary Industries
Certification
- First Aid, Level 1
- Forklift - Reach
- COunter balance
- Wave
- Stock picker
- Hand reach
- Ms Office
Hobbies and Interests
- Reading books
- Playing cricket
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Timeline
Warehouse Operation Team Leader
Simx Ltd
01.2016 - Current
Level 5 - Information Technology
New Zealand Diploma in IT Technical Support
Dip in Business -
Edenz colleges
B.com (hons) -
Mewar University