Raghbir Saundh
Tauranga
Summary
Customer Service Manager with extensive experience at Woolworths Supermarket, recognized for exceptional problem-solving and leadership skills. Achieved significant improvements in customer satisfaction through strategic complaint resolution and comprehensive training programs. Proficient in Microsoft Excel, successfully reduced complaint rates by implementing proactive service enhancements.
Results-driven Manager recognized for fostering positive workplace culture and developing high-performing teams. Proven expertise in [Product or Service], with a strong focus on competitive offerings, pricing strategies, and effective market positioning.
Management professional with a focus on time management and team collaboration. Expertise in mediation and conflict resolution enhances team dynamics. Proven track record of driving company growth through strategic initiatives.
Proactive customer service professional with over 10 years of experience in the retail industry. Expertise in inventory control, sales strategies, and staff training. Proven ability to enhance customer satisfaction while driving profitability and client acquisition.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Woolworths Supermarket
03.2016 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Longlife Manager
Woolworths Supermarket
04.2014 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Longlife Manager
Woolworths Supermarket
04.2012 - 04.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Longlife Manager
Woolworths Supermarket
12.2011 - 04.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Duty Manager
Woolworths Supermarket
10.2009 - 12.2011
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- To make sure all liquor compliance meet and sales of liquor is conduct according to liquor law & company policies
Assistant Grocery Manager
Woolworths Supermarket
10.2008 - 10.2009
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Perishable Manager
Woolworths Supermarket
10.2006 - 10.2008
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Led a high-performing team of associates through consistent coaching, feedback, and recognition for their achievements.
- Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
- Implemented a robust training program that increased employee knowledge of perishable products, handling procedures, and safety regulations.
General Merchandise Manager
Woolworths Supermarket
04.2004 - 10.2006
- Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
- Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
- Monitored competitor activities to stay informed about industry developments and capitalize on potential opportunities for growth.
Checkout Supervisor
Woolworths Supermarket
03.2003 - 04.2004
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of [Number] members, enforcing compliance with operational policies and procedures.
Education
High School Diploma -
Ramgarhia School
IndiaBachelor of Mechanical Engineering - Diploma in Mechanical Engineering
Ramgaria Polytechnic Phagwara
India10-1997
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Excellent time management skills
- Decision-making
- Cash handling
- Customer relations
Certification
- Liquor control qualification, Service IQ
- First aid certification
- Forklift certification
- General Manager Certificate
- Food & Safety 167/168
Languages
Hindi
Limited Working
Punjabi
Full Professional
English
Professional Working
Interests
- I like trying new recipes and food trends
- Engaging in food photography and sharing culinary creations on social media
- Virtual Reality
- Developing software, websites, and apps in various programming languages
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Train Travel
Timeline
Customer Service Manager
Woolworths Supermarket
03.2016 - Current
Longlife Manager
Woolworths Supermarket
04.2014 - 03.2016
Longlife Manager
Woolworths Supermarket
04.2012 - 04.2014
Longlife Manager
Woolworths Supermarket
12.2011 - 04.2012
Duty Manager
Woolworths Supermarket
10.2009 - 12.2011
Assistant Grocery Manager
Woolworths Supermarket
10.2008 - 10.2009
Perishable Manager
Woolworths Supermarket
10.2006 - 10.2008
General Merchandise Manager
Woolworths Supermarket
04.2004 - 10.2006
Checkout Supervisor
Woolworths Supermarket
03.2003 - 04.2004
High School Diploma -
Ramgarhia School
Bachelor of Mechanical Engineering - Diploma in Mechanical Engineering
Ramgaria Polytechnic Phagwara
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