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Raghu Sunkara
Business Analyst
Christchurch,CAN
Summary
Personable business professional bringing successful 8 + year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Machine Operator
Skellerup Industries
Christchurch, Canterbury
02.2021 - Current
- Managed open and close of batch process from start to completion for batch tracking.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
- Maintained quality of product by checking labels, packaging and other factors.
Business Analyst
Facebook India
Hyderabad, Telangana
05.2016 - 07.2018
- Assessed business processes and identified ways to boost improvement.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Increased annual revenue by 15% by recommending improvements in productive efficiency
Customer Support Executive
HSBC BANK
Hyderabad, Telangana
02.2010 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained 100% accuracy while updating databases with customer data and verifying contact detail changes
Education
Graduate Diploma - Information Technology
Eastern Institute of Technology
Napier 07.2019 - 07.2020
Bachelor of Commerce - Commerce And Computers
S K University
India 01.2014 - 01.2017
Skills
Strategic planning
undefinedSoftware
Tableau
SQL
HTML & CSS
Timeline
Machine Operator
Skellerup Industries
02.2021 - Current
Graduate Diploma - Information Technology
Eastern Institute of Technology
07.2019 - 07.2020
Business Analyst
Facebook India
05.2016 - 07.2018
Bachelor of Commerce - Commerce And Computers
S K University
01.2014 - 01.2017
Customer Support Executive
HSBC BANK
02.2010 - 04.2016
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