Raghu Sunkara
Desktop Support Engineer
Christchurch,CAN
Summary
Results-oriented Desktop Support Engineer providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
L2 Desktop Support Engineer - Casual
BMP Tech One Ltd - Invocare
Christchurch, CAN
02.2022 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided Desktop support to users in 24/7 uptime environment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Set up and administered users and windows systems and configurations.
- Configured hardware, devices and software to set up work stations for employees.
- Performed root cause analysis and general troubleshooting.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Business Support
New Zealand Business Association
Christchurch, CAN
09.2021 - Current
- Develop marketing strategies
- Analyze customer buying behavior using historic data
- Train business owners
- Co-ordinate with team members and submit weekly reports
- Very Good
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Maintained smooth back-office functions to promote efficient business operations.
Machine Operator
Skellerup Industries Limited
Canterbury, CAN
02.2021 - 02.2022
- Set up machines (calibration, cleaning etc.) to start production cycle
- Interpretation of component drawing and other work instructions
- Test operation of machines periodically and fix issues
- Maintain, repair, and report any machinery faults to Shift Team leader.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Updated daily production logs and informed management of production incidents or non-conformance issues
Business Analyst
Facebook India
Hyderabad, Telangana
05.2016 - 06.2018
- Assessed business processes and identified ways to boost improvement
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
- Maintained strong working knowledge of CRM and business intelligence tools and operational features
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Increased annual revenue by 15% by recommending improvements in productive efficiency
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
Customer Support Executive
HSBC BANK
Hyderabad, Telangana
02.2010 - 04.2016
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Devised recommendations to streamline and simplify customer support system, improving response time and reducing operating costs 15%
Education
Graduate Diploma - Information Technology
Eastern Institute of Technology
Napier City, HKB 07.2019 - 07.2020
Bachelor of Commerce - Commerce and Computers
S K University
Anantapur 01.2014 - 01.2017
Skills
Data analysis
Project Management
SQL and databases
HTML and CSS
MS Office Suite
Microsoft Advanced Excel
Windows Operating System
Application installations
Remote Diagnostics
Cloud-Based Software Deployment
Local Area Networking
Timeline
L2 Desktop Support Engineer - Casual
BMP Tech One Ltd - Invocare
02.2022 - Current
Business Support
New Zealand Business Association
09.2021 - Current
Machine Operator
Skellerup Industries Limited
02.2021 - 02.2022
Graduate Diploma - Information Technology
Eastern Institute of Technology
07.2019 - 07.2020
Business Analyst
Facebook India
05.2016 - 06.2018
Bachelor of Commerce - Commerce and Computers
S K University
01.2014 - 01.2017
Customer Support Executive
HSBC BANK
02.2010 - 04.2016