Ragini Sohal
Christchurch,Rolleston
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Professional
Michael Hill Jeweller
09.2023 - Current
- To connect with customers to discover their story; creating a premium experience by showcasing Michael Hill products personalised to their desires or occasion
- To be comfortable in a driven and/or highly measured environment and excited by the idea of achieving both personal and team sales goals
- Be excited to create exceptional in-store displays and maintain high presentation standards
- Desire to learn and share existing knowledge.
INCOME TAX GENERAL BUSINESS & DEBT CUSTOMER SERVICE OFFICER
Inland Revenue
06.2022 - 07.2023
- Handling Inbound calls, Emails from Customers and assisting them with the tax-related queries
- Providing accurate and timely responses to customers inquiries and ensuring Customer Satisfaction
- Assisting Customers in understanding tax forms and processes and providing guidance on the appropriate course of action
- Handling customers' complaints and resolving issues related to their tax accounts
- Participating in ongoing training programs to enhance professional knowledge and skills
- Identifying opportunities to promote additional products and services that may benefit the customer and the organization
- Processed status, change and cancellation requests from customers
- Assisting customers in understanding various payment options, setting up payment plans, and guiding them through the process of making payments to settle their debts
- Investigating and resolving discrepancies, errors, or disputes related to customers' debt accounts, payments, or billing statements
- Assisted customers in navigating online portals or websites for account information or product orders.
CUSTOMER SERVICE REPRESENTATIVE
Spark Retail Christchurch
03.2022 - 06.2022
- Sales, Service, and resolve (Investigate trouble shoot, Escalate)
- Taking inbounds from customers and resolving their billing issues and up selling to other spark products and services
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures.
SALES CONSULTANT REPRESENTATIVE
Brand Developers Ltd
01.2022 - 03.2022
- Built report to help customers understand how products can help them achieve their goals
- Developed extensive knowledge of sales and customer service principles, practices, and procedures
- Maintained accurate records of sales activities, including daily call reports, client meetings, follow-up activities and other pertinent information
- Identified potential leads through cold calling, networking events and referrals from existing clients
- Answering phones from customers professionally and responding to customer inquiries and complaints
- Handling and resolving customer complaints regarding product sales to customer service problems.
FLIGHT ATTENDANT
Indigo Airlines
10.2017 - 02.2021
- Checking the condition and provision of emergency equipment and information of passengers
- Assisting passengers to their seats and providing special attention to certain passengers, such as the elderly and disabled
- Collaborated with flight crew members to provide excellent customer service
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations
- Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs
- Selling duty-free commercial goods and pursuing sales targets.
FLIGHT ATTENDANT
Go Air
09.2016 - 10.2017
- Greeting passengers as they board and exit the plane
- Demonstrating emergency equipment and safety procedures
- Be professional, punctual, and courteous always
- Deal with any difficult or inebriated passengers politely but firmly, to ensure the safety and comfort of everyone on the
- Flight
- Preflight briefing about the flight, passengers, and schedule
- Making announcements on behalf of the captain, boarding announcements, and announcements through the flight
- Performing preflight check to ensure that security equipment is working properly and that the plane is stocked with enough food and beverages for the duration of the flight.
Education
DIPLOMA - AVIATION, HOSPITALITY, TRAVEL AND CUSTOMER
Frank Finn Institute
2016
BACHELORS - COMPUTER SCIENCE
H.M.V College
2016
Skills
- Excellent Customer Service Organizational Skills
- Excellent communication
- Interpersonal skills Leadership quality Attention
- Flexible and Adaptable Salesmanship
- Time management
- Problem-Solving Strengths
- Managing Defaults
- Call Centre Processes
- Tax Documentation
Timeline
Sales Professional
Michael Hill Jeweller
09.2023 - Current
INCOME TAX GENERAL BUSINESS & DEBT CUSTOMER SERVICE OFFICER
Inland Revenue
06.2022 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Spark Retail Christchurch
03.2022 - 06.2022
SALES CONSULTANT REPRESENTATIVE
Brand Developers Ltd
01.2022 - 03.2022
FLIGHT ATTENDANT
Indigo Airlines
10.2017 - 02.2021
FLIGHT ATTENDANT
Go Air
09.2016 - 10.2017
DIPLOMA - AVIATION, HOSPITALITY, TRAVEL AND CUSTOMER
Frank Finn Institute
BACHELORS - COMPUTER SCIENCE
H.M.V College
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