Summary
Overview
Work History
Education
Skills
Attributes
Timeline
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Raheel Shah

Auckland,AUK

Summary

Results-driven Supply Chain Planning Specialist with 19+ years of experience in demand forecasting, inventory management, and process optimization. Adept at leveraging SAP, APO Planning Book, and Power BI to enhance efficiency and streamline operations. Proven ability to collaborate with cross-functional teams, drive continuous improvement, and deliver cost-effective supply chain solutions. Passionate about optimizing supply chain performance and ensuring seamless operations.

Overview

19
19
years of professional experience

Work History

Supply Chain Planning Specialist / Demand Planner

JACOBS DOUWE EGBERTS
03.2023 - Current
  • Spearhead demand forecasting by analyzing historical sales data, market trends, and customer insights to enhance accuracy
  • Manage inventory levels and implement replenishment strategies to minimize overstock and reduce supply risks
  • Coordinate supply planning and ensure stock availability across multiple locations, mitigating potential disruptions
  • Leverage APO Planning Book for advanced planning and scheduling, optimizing stock movements across locations
  • Utilize Power BI Reporting to generate data-driven insights for continuous supply chain improvements
  • Collaborate with sales, marketing, and logistics to ensure smooth order fulfillment and purchasing processes
  • Implement process improvements to enhance efficiency and reduce costs
  • Key Achievement: Reduced inventory holding costs by 15% through improved stock management strategies
  • Key Achievement: Optimized forecast accuracy, reducing demand-supply variances and improving service levels

Customer Sales Support Specialist

JACOBS DOUWE EGBERTS
01.2016 - Current
  • Managed cross-segment sales support, including order processing, sales reporting, and SAP system operations
  • SAP testing/training and troubleshooting, ensuring smooth system integration and functionality
  • Handled customer rebates, billing, and returns, ensuring accurate financial processing
  • Resolved IDOC/ W&L Interface errors (3PL), ensuring seamless data flow and order fulfillment
  • Key Achievement: Played a pivotal role in transitioning from five systems to SAP, streamlining operations post JDE's acquisition of Brewgroup Bell Tea
  • Key Achievement: Improved customer service efficiency, reducing average response time by 30%

Customer Service Specialist

JACOBS DOUWE EGBERTS
02.2020 - 03.2023
  • Delivered high-quality customer service, managing order-related issues and product inquiries
  • Coordinated with internal teams to resolve customer complaints and process returns efficiently
  • Leveraged CRM systems to track customer interactions and generate performance reports
  • Key Achievement: Boosted customer satisfaction scores by 25% through enhanced service processes and issue resolution

Customer Services Team Leader

JACOBS DOUWE EGBERTS
01.2006 - 01.2015
  • Managed and coached a team of three Customer Service Executives, ensuring high performance
  • Achieved 98.5% service delivery for total orders, improving operational efficiency
  • Developed team members through mentoring, training, and performance management
  • Awards: JDE Customer & Operating Excellence Award (2012), DEMB Employee of the Year (2008)

Education

Kiwi Host Advanced Customer Service Skills -

01.2001

New Beginnings Course - Office Systems

Best Training Auckland Ltd
01.1996

Rutherford High School -

01.1995

Skills

  • Supply Chain Management
  • Demand Planning
  • Inventory Optimization
  • Order Fulfillment
  • Data Analytics
  • Power BI
  • SAP (APO Planning Book)
  • Forecasting & Reporting
  • Process Improvement
  • Cost Reduction
  • Efficiency Optimization
  • Continuous Improvement
  • Cross-Functional Collaboration
  • Sales
  • Logistics
  • Procurement
  • Customer Service
  • Systems & Tools
  • SAP
  • CRM
  • ERP
  • Microsoft Office Suite
  • Stakeholder Management
  • Effective Communication
  • Problem-Solving
  • Negotiation

Attributes

  • Detail-Oriented & Highly Organized
  • Strong Analytical & Problem-Solving Skills
  • Adaptable in Fast-Paced Environments
  • Strong Team Player with Leadership Abilities

Timeline

Supply Chain Planning Specialist / Demand Planner

JACOBS DOUWE EGBERTS
03.2023 - Current

Customer Service Specialist

JACOBS DOUWE EGBERTS
02.2020 - 03.2023

Customer Sales Support Specialist

JACOBS DOUWE EGBERTS
01.2016 - Current

Customer Services Team Leader

JACOBS DOUWE EGBERTS
01.2006 - 01.2015

New Beginnings Course - Office Systems

Best Training Auckland Ltd

Rutherford High School -

Kiwi Host Advanced Customer Service Skills -

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Raheel Shah