RAHELA PARVEEN
Auckland,New Zealand
Summary
Attentive Corporate Travel Consultant with 28 years of experience managing corporate travel details. Highly organized and meticulous with fantastic negotiation tactics and superior client relations. I am excited to bring my ability in travel planning and itinerary creation to a growing organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Corporate Travel Consultant
Wataniya Environmental Services Company
2021.09 - 2024.06
- Making travel arrangements for employees such as flights, hotel accommodations and extra activities
- Support through travel restrictions, visa requirements, and other complications preventing their trip
- Control various aspects of booking cancellation/changes/refund, as necessary
- Develop and nurture partnerships with travel providers, including airlines, hotels, and tour companies, to give clients the supreme services and offers possible
- Be ready to help employees in case of any disruption to their journey as well as in case of emergencies
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travellers
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application ticketing rules and procedures
- Managed approximately twenty-five incoming calls and emails per day from employees.
Office Manager
Korean Air
2017.02 - 2020.09
- Authorized signatory for the Government Project letters issued for work permits
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained computer and physical filing systems
- Updated reports, managed accounts, and generated reports for the company database
- Coordinating with the Head Quarters for the current market demand
- Structuring the fares as per the OAL
- Baggage negotiations between the National carrier and Korean Air
- Organizing Sales promotion events to create awareness of the Airline and its routes
- Setting up the exhibition in distinct locations to promote the Education and Medical treatment of Korea
- Working closely with the Korean Embassy Kuwait and Tourism Board Dubai and organizing roadshows in Kuwait
- Signing corporate deals with the Korean Companies operating in Kuwait
- Regular meetings with Korean company managers
- Managing Korean Diplomats travel arrangements.
Sales Manager
Al Maktab Travels
2013.09 - 2017.01
- Managed Korean Corporate companies like Hyundai Construction, Hyundai Heavy Industries, Daelim Engineering, Doosan, SK Engineering
- Managed Ticket booking and Tour packages for clients in person, over the phone and online
- Balanced daily cash deposits and facilitated cash collection
- Resolved customer complaints
- General office work like report generation and maintaining customer database
- Revenue management
- Trained fresh staff members on Sales and Ticketing
- Ensured that booking procedures followed relevant industry standards
- Checked passenger manifests to confirm client bookings and informed schedule changes
- Managed customer relations issues, enabling quick resolution, and client satisfaction
- Increased sales revenue by developing and implementing effective sales strategies
- Resolved customer issues quickly to close deals and boost client satisfaction.
Reservation & Ticketing Supervisor
Jet Airways
2008.01 - 2013.09
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting, and event promoter settlements
- Processed refunds and exchanges by company policy
- Worked with marketing and sales departments to create and implement upsell opportunities for events
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events
- Developed annual ticket operations and service budget for review with leadership
- Fostered excellent working relations with concert promoters, other internal departments, and high-profile clients, regularly planning and coordinating large events
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events
- Evaluated processes to create efficiency with staff, resources, and processes
- Analyzed sales data for trends, making recommendations on promotions or pricing adjustments that would increase profitability margins without sacrificing customer satisfaction levels
- Managed a team of ticket agents, ensuring accurate and timely processing of ticket transactions
- Completed monthly payroll for ten employees.
Education
Master of Tourism Management (M.T.M) -
Madurai Kamaraj University
03.2012
Bachelor of Arts (B.A) in English Literature -
University of Madras
03.2010
Skills
- Competent in the use of all the latest MS-Office applications
- Strong Communication Skills
- GDS knowledge such as Amadeus, Galileo, and Sabre.
- Sales and Upselling
- Travel industry expertise.
- Exceptional customer service
- Travel Documentation Expertise
- International and Domestic Travel
- Expert itinerary planning
- Corporate travel policies expertise
- Client Relations
- Reservations Booking
Languages
Urdu
English
Tamil
Certification
Customer Serivce Workshop
Timeline
Corporate Travel Consultant
Wataniya Environmental Services Company
2021.09 - 2024.06
Office Manager
Korean Air
2017.02 - 2020.09
Sales Manager
Al Maktab Travels
2013.09 - 2017.01
Reservation & Ticketing Supervisor
Jet Airways
2008.01 - 2013.09
Master of Tourism Management (M.T.M) -
Madurai Kamaraj University
Bachelor of Arts (B.A) in English Literature -
University of Madras
Customer Serivce Workshop
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