Highly motivated and results-oriented professional with over 29 years of experience in the travel and aviation industry. Proven ability to manage ticketing and sales operations, exceeding revenue targets, and providing exceptional customer service. Currently pursuing a master's degree in International Tourism Management to further enhance industry knowledge and leadership skills.
Hi, I’m
Abdul Rawoof Shaik
Auckland
Summary
Overview
25
years of professional experience
Work History
Kuwait Airways Corporation
Expert - Ticketing & Sales
12.2002 - 01.2024
Job overview
- Worked as office in-charge in some of the branches of Kuwait Airways Sales and Ticketing offices located in Kuwait
- Expertise in fare calculations involving advanced ticketing procedures
- Managed government ticketing, staff rosters, and fare inquiries
- Participated in reviewing tariff, route, and fare regulation changes
- Supported staff with complex ticket issuance (open jaw, double open jaw, etc.)
- Issued SPA/Code-share agreement tickets and calculated fares for interline sectors
- Provided issuance support and resolved queries with the Pricing & Revenue Management department
- Utilized demand and forecasting data to assist pricing analysts and maximize revenue.
- Managed approximately 30 passengers, emails and faxes per day.
Caesars Travels
Reservation Officer
09.1998 - 10.2002
Job overview
- Prepared daily reports on reservations activity for management review and analysis.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Collaborated with team members to achieve department goals and maintain high levels of customer service.
Education
Auckland University of Technology (AUT)Auckland
Master of International Tourism Management from Master of International Tourism Management
07.2025
University Overview
Sikkim Manipal UniversityManipal
MBA from Operations Management
03.2012
University Overview
University of Madras, Department of MathematicsChennai
Bachelor of Science (B.Sc.)
03.1993
University Overview
Skills
- Airline CRS Systems: Amadeus, Galileo, Sabre, MARS
- Microsoft Office: Excel (Skilled), PowerPoint (Skilled), Word (Skilled)
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Critical Thinking
- Multitasking
- Computer Skills
- Problem Resolution
- Calm Under Pressure
- Active Listening
Languages
English: Fluent (Read, Write, Speak)
Arabic: Intermediate (Read, Speak)
Tamil: Fluent (Read, Write, Speak)
Urdu/Hindi: Fluent (Speak)
Malayalam: Intermediate (Speak)
Timeline
Expert - Ticketing & Sales
Kuwait Airways Corporation
12.2002 - 01.2024
Reservation Officer
Caesars Travels
09.1998 - 10.2002
Auckland University of Technology (AUT)
Master of International Tourism Management from Master of International Tourism Management
Sikkim Manipal University
MBA from Operations Management
University of Madras, Department of Mathematics
Bachelor of Science (B.Sc.)
Additional Qualifications
Additional Qualifications
- IATA Diploma in Standard Course, Geneva
- Diploma in Advanced Airlines and Ticketing Course
- Honors Diploma in Information Systems & Management
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