Kathleen Meads

Gisborne

Summary

Dynamic and dependable driver with a proven track record at Enhanced GIS Limited, excelling in timely deliveries and exceptional customer service. Skilled in route planning and vehicle maintenance, I consistently optimize efficiency while maintaining a safe driving record. Committed to enhancing customer satisfaction through proactive communication and attention to detail.

Overview

years of professional experience

Work History

Driver, Warehouse Orders

Enhanced GIS Limited

03.2024 - Current

Maintained safe driving records by strictly following traffic rules and regulations.
Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
Loaded and unloaded vehicles when required, ensuring proper handling of items.
Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Enhanced customer satisfaction with timely deliveries and professional communication during pickups and drop-off's.
Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
Change driving skills to dependent on weather and road conditions
Able to work 5 days per week with the flexibility to change days if required

Delivery Driver

Wahe Transport

04.2024 - 12.2024

Delivered packages to business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded van and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Verified accuracy of all deliveries against order forms.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Maintained strong relationships with clients through proactive communication and personalized service.
Expedited deliveries to meet customer deadlines and requirements.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Administrator

Eagle Flight Training LTD

07.2017 - 06.2020

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Enhanced student onboarding process, improving new recruitment satisfaction and reducing time to productivity.
Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
Led transition to paperless office, reducing operational costs and environmental impact.
Developed comprehensive filing system that significantly improved document retrieval times.
Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Streamlined invoice processing, reducing average payment turnaround time.
Collected, arranged, and input information into database system.
Maintained database systems to track and analyze operational data.
Assist students with visa applications
Assist students with finding and securing accommodation
Assist students with their NZQA, Sky Cert and CAA (Civil Aviation Authority) registrations
Responsible for collecting and downloading international student exams results from the ASPEQ website, and downloading batches to NZQA
General administration duties for the CEO, Auditor, Student Liaison Officer, General Manager and Pilot Instructors

Education

Diploma - Social Services

Te Tairawhiti Polytechnic

Gisborne, NZ

02-2008

Skills

Loading and unloading
Order picking
Heavy lifting
Warehouse safety
Customer service
Vehicle maintenance
Product verification
Route planning
Deadline oriented
Documentation and reporting

Mileage tracking
Customer interaction
Dependable and reliable
Positive attitude
Valid Driver's license
Safe driving record
Vehicle cleaning and maintenance
Attention to detail
GPS and route planning
Time management skills

Interests

Embracing outdoor adventures such as hiking and bush walks
Exploring various forms of art, such as photography to nurture creativity and personal growth
Enjoy participating in excersise for overall physical and mental well-being
Passionate about balancing physical health with mental and emotional wellness
High-Intensity Interval Training
Regularly practice mindfulness and meditation for overall wellness

Timeline