Rahila Mushirah Aiyub
Summary
Ambitious business graduate with solid foundation in marketing, finance, and project management. Seeking challenging position to leverage analytical skills, knowledge of marketing and finance, and ability to drive strategic initiatives. Committed to contributing to organizational success and innovation while continuously developing expertise in a dynamic and growth-oriented environment. Proficient in data analysis and customer service. Strong ability to adapt and collaborate effectively within diverse teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Chathams Limited
01.2022 - 06.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Call Centre Sales Representative
Air Chathams Limited
10.2018 - 06.2024
- As a Call Centre Consultant, I improved call wait times and trained new team members as well as administrative work filing important documents, accumulating weekly banking reports and cash from outer ports and depositing them into the bank.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call centre performance metrics.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Representative (Check-In Agent)
Air Chathams Limited
10.2018 - 06.2024
- As a Customer Service Representative, I expertly managed inquiries and admin work and resolved issues, using extensive critical thinking during flight disruptions.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service & Kitchen Hand
Oporto
07.2017 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Business -
Auckland Institute of Studies
Auckland, AUK12.2024
Level 5 & 6 Diploma - In Travel & Tourism Management
New Zealand School of Tourism
Auckland, AUK01.2019
Level 4 Certificate - In Tourism, Hotel & Airline Operations
New Zealand School of Tourism
Auckland, AUK04.2018
NCEA - Level 1, 2 & 3
Aorere College
12.2017
Skills
- Communication Skills
- Leadership Skills
- Critical Thinking
- Project Management
- Negotiation
- Customer Service Skills
- Networking Skills
- Time Management
- Adaptability
- Financial Acumen
- Analytical Skills
- Technical Skills
- Industry Specific Knowledge
Certification
- St Johns First Aid Certificate - Expiry January 2026
- Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
- Aviation Security Awareness Certificate - International Civil Aviation Organization (ICAO).
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Flight Attendant
Air Chathams Limited
01.2022 - 06.2024
Call Centre Sales Representative
Air Chathams Limited
10.2018 - 06.2024
Customer Service Representative (Check-In Agent)
Air Chathams Limited
10.2018 - 06.2024
Customer Service & Kitchen Hand
Oporto
07.2017 - 07.2018
- St Johns First Aid Certificate - Expiry January 2026
- Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
- Aviation Security Awareness Certificate - International Civil Aviation Organization (ICAO).
Bachelor of Business -
Auckland Institute of Studies
Level 5 & 6 Diploma - In Travel & Tourism Management
New Zealand School of Tourism
Level 4 Certificate - In Tourism, Hotel & Airline Operations
New Zealand School of Tourism
NCEA - Level 1, 2 & 3
Aorere College
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