Rahmat Faaola Pele
Featherston,WGN
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operation Manager
Builder Homes Limited
03.2020 - 06.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Construction Worker
Primesite Homes
08.2018 - 03.2020
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Mentored junior team members, providing guidance on construction methods and techniques to improve their skillsets over time.
- Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
Translation and Administration Officer
Bahai Faith
03.2017 - 02.2018
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Organized numerous events and conferences, coordinating logistics and maintaining clear communication with all stakeholders.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
Youth Coordinator
SVSG (Samoa Victim Support Group)
01.2016 - 03.2017
- Enhanced youth engagement by designing and implementing creative programs and events.
- Collaborated with community partners to create meaningful service opportunities for participants.
- Developed strong relationships with youth, fostering a supportive and inclusive environment.
- Managed budgets and resources effectively, ensuring successful program delivery.
- Organized workshops focused on skill development, promoting personal growth for participants.
- Implemented strategies to increase participant retention and satisfaction within the program.
- Coordinated special events that fostered positive relationships among community members and organizations.
- Evaluated program effectiveness using feedback from participants, making necessary improvements as needed.
- Recruited trained, and mentored volunteers to support various initiatives and activities.
- Facilitated open communication between parents/guardians and staff members to address concerns or challenges promptly.
Operation Support Officer
Jearuz Services
01.2014 - 12.2016
- Streamlined operational processes by identifying inefficiencies and implementing necessary improvements.
- Enhanced team productivity by providing comprehensive training and support to staff members.
- Reduced operational costs with effective resource management and budget optimization.
- Supported the successful execution of projects, ensuring adherence to timelines and budgets.
Education
High School Diploma -
Uesiliana College
Savaii12.2013
Skills
- Process Improvement
- Performance reporting
- Contract Management
- Production
- Program Administration
- Business Development
- Customer Retention
- Organizational Management
- Marketing
- Performance monitoring
- Maintenance Planning
- Customer Service
- Distribution center management
- Policies and procedures implementation
- Assignment Delegation
- Strategic Planning
- Staff Management
- Resource Coordination
- Consultative Sales
- Customer Relationship Management
- Data Management
- Schedule Management
- MS Office
- Operations Monitoring
- Project management abilities
- Performance Management
- Team Leadership
- Project Leadership
- Continuous improvements
- Warehouse Operations
Languages
English
Full Professional
Samoan
Native or Bilingual
Referees
Ashley Turner: Primesite Homes Director and Owner
Phone: 0272455539
Email: Ash@primesite.co.nz
Peter Donato: Petson Enterprises Director and Owner
Phone: 0223926345
Email: petson_donato@yahoo.com or peterdonato01@gmail.com
Arncliffe Suia: Builder Homes Limited General Manager
Phone: +685 7657402
Email: builder.homes20@gmail.com
Regan Foote: Primesite Site Manager and Electician
Phone: 0276294442
Timeline
Operation Manager
Builder Homes Limited
03.2020 - 06.2023
Construction Worker
Primesite Homes
08.2018 - 03.2020
Translation and Administration Officer
Bahai Faith
03.2017 - 02.2018
Youth Coordinator
SVSG (Samoa Victim Support Group)
01.2016 - 03.2017
Operation Support Officer
Jearuz Services
01.2014 - 12.2016
High School Diploma -
Uesiliana College
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