RAHMATULLAH MUNSHI NISHAT
10f George Street,Mangere East,New Zealand
Summary
Dedicated and detail-oriented Business Operations Specialist with expertise in optimizing workflows, managing vendor relationships, and ensuring regulatory compliance. Adept at streamlining processes, enhancing efficiency, and driving operational success. Proven ability to manage cross-functional teams, improve service delivery, and support business growth through strategic planning and meticulous execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Coordinator (Part-Time)
TSM Facilities Ltd
03.2024 - Current
- Oversee daily business operations, ensuring smooth workflow and efficiency.
- Act as the primary liaison for vendors and contractors, coordinating maintenance and repairs.
- Manage procurement, installation, and disposal of business assets.
- Ensure compliance with health and safety regulations, implementing emergency preparedness protocols.
- Maintain accurate records, including maintenance logs and compliance documentation.
- Identify opportunities for process improvement and operational optimization.
- Collaborate with cross-functional teams for seamless execution of facility-related tasks.
Customer Service Representative (Casual)
Caltex Petrol Station
07.2023 - Current
- Deliver exceptional customer service, ensuring high levels of satisfaction and loyalty.
- Handle cash transactions and financial records with precision.
- Resolve customer concerns efficiently and professionally.
- Maintain store cleanliness and adherence to health and safety regulations.
- Collaborate with team members to implement sales strategies and achieve business targets.
Operations Coordinator (Internship)
Shean Singh Barristers and Solicitors
11.2024 - 01.2025
- Optimized legal workflows by updating case management systems, enhancing operational efficiency.
- Managed legal documentation, ensuring content accuracy, confidentiality, and compliance.
- Assisted in reviewing and negotiating key legal agreements between clients and suppliers.
- Allocated resources effectively to strengthen the firm's legal operations.
- Handled client inquiries and scheduling, improving communication and service quality.
- Monitored operational expenses, optimizing cost-effectiveness and budget management.
- Implemented key administrative optimizations to improve overall firm operations.
- Ensured adherence to legal procedures and firm regulations.
Procurement Specialist
KDS Group
08.2020 - 06.2023
- Leveraging negotiations with suppliers brought competitive pricing benefits and beneficial terms which led to substantial cost reductions.
- Oversaw full procurement workflows which combined purchase order creation with contract maintenance and maintained vendor interaction.
- Together with cross-functional teams which helped forecast demand and guarantee essential materials arrived at the right time.
- The sourcing strategy and high-quality standards were improved through market research analysis with supplier assessments.
- The team member managed operational process enhancements to boost efficiency as well as the adherence to corporate governance standards.
Product Manager
Opsonin Pharmaceuticals
11.2016 - 07.2018
- Led product strategy, market positioning, and lifecycle management for pharmaceutical products.
- Conducted market research and competitive analysis to identify growth opportunities and trends.
- Developed and executed marketing plans to drive product awareness and sales.
- Managed cross-functional teams, including R&D, sales, and regulatory departments, to ensure seamless product development and launch.
- Provided technical product training and support to sales teams and healthcare professionals.
- Monitored sales performance and adjusted strategies to optimize market penetration and revenue.
- Ensured compliance with industry regulations and internal quality standards.
- Built and maintained strong relationships with key stakeholders, including healthcare professionals, distributors, and regulatory agencies.
Education
Master of Business Administration - Operations, Logistics, and Supply Chain Management
Auckland Institute of Studies
Auckland02.2025
Bachelor of Science - Electrical and Electronic Engineering
Stamford University
09.2016
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Training management
- Inventory oversight
- Project scheduling
- Administrative management
- Logistics coordination
- Risk management
- Forecasting
- Quality assurance and control
- Operations management
- Project management
- Scheduling coordination
- Customer relationship management
- Logistics expertise
- Warehouse operations
- MRP and ERP systems
- Budget administration
- Cost control
- KPI tracking
- Operational planning
- Workflow optimization
- Root-cause analysis
- Process optimization
- Strategic planning
Certification
- Certified Supply Chain Professional (CSCP) (In Progress)
- Test & Tag Certification
Languages
English
Professional Working
Hindi
Professional Working
Bengali
Native or Bilingual
Accomplishments
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Operations Coordinator (Internship)
Shean Singh Barristers and Solicitors
11.2024 - 01.2025
Operations Coordinator (Part-Time)
TSM Facilities Ltd
03.2024 - Current
Customer Service Representative (Casual)
Caltex Petrol Station
07.2023 - Current
Procurement Specialist
KDS Group
08.2020 - 06.2023
Product Manager
Opsonin Pharmaceuticals
11.2016 - 07.2018
Master of Business Administration - Operations, Logistics, and Supply Chain Management
Auckland Institute of Studies
Bachelor of Science - Electrical and Electronic Engineering
Stamford University
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