Rahul Bhore
Auckland,AUK
Summary
A Microsoft 365 administrator seeking for the position where I can utilize my professional skills towards the growth of organization. Ability to accept professional challenges and opportunities to make use of my strength and build up my carrier.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Analyst
ANZ Bank On Wipro Payroll
2022.12 - 2024.03
- Applications integration and testing with Microsoft Teams eg. Service Now, Git-hub, Yammer etc
- Orchestrated Microsoft 365 security solutions such as Azure AD Identity Protection, Conditional Access, Multi-Factor Authentication, and Data Loss Prevention.
- Participated in provisioning of new features under Microsoft O365 platform such as Copilot, Shared Channels, Microsoft eCDN, Sensitivity labels under MS purview platform.
- Automation of policy and feature assignment to users using AAD / Graph API / PowerShell script and REST API.
- Understanding of application registration in Azure AD applying API consents and integration with ticketing tool such as Service now using connectors.
- Excellent Knowledge of Directory Services along with GPO, SCCM, AAD user access management.
- Help Premier customers on various types of MS teams complex issues like CQD, Teams Meeting issues, Managing external and internal access, call queue and auto attendant, Power apps, Teams meeting rooms, PowerShell commands, SharePoint.
- Acquired proficiency in handling SharePoint Online, Exchange Online related issues.
Assistant Manager
VISPL
2021.06 - 2022.10
- Monitor, follow and Analyse issue/problems reported on ticketing tool
- Experience in managing Entra ID and M365.
- Troubleshoot or escalate IT and office 365 related L2 issues to dedicated team for faster resolution
- Troubleshooting Microsoft Teams Sign in problems, Teams to Teams call, Direct routing calls
- Troubleshooting call Issues Using OVOC 3rd party application
- Good knowledge of Auto-Attendance and Call Queues
- Creating policy and assigning based on requirements.
- Monitoring, Creating, Assigning Meeting and Messaging policies
- Retention and Archiving policy creation.
- Monitoring of call quality dashboard report and responsible for Teams voice quality issue.
Customer Service Executive
Tata Communications Ltd
2020.12 - 2021.06
- Managing and Handling MS-Teams users for MS Teams account.
- Migrated More than 70K Skype online users to M365 platform using PowerShell module Commands.
- Responsible for managing more than 12K teams Channel and groups
- Teams Conference rooms creation and setup
- Assigning phone numbers and enabling dial pad
- Working on problem tickets faced by end users.
Network Analyst
GTT communications Ltd
2018.04 - 2020.11
- System administration support for windows server platform primarily at OS level.
- Problem management response, analysis, resolution, root cause analysis & on call support
- Handling Leading activities in Team-Work Allocations, Maintaining trackers
- Handed tickets as diverted those issue to concern teams
- Creating outage Reports
- Handled responsibilities of providing 24x7 networking support Maintaining daily tracker to capture performance.
Associate Engineer
Tata Communications Ltd
2016.05 - 2018.03
- Worked as a L1 Engineer in SANOC on CWDM and DWDM equipment's
- Coordinate & advise to field team for fault restorations & reduce the down time
- Handle Unplanned events of OSP/ISP of Built Routes as well as leased fibers.
- Worked as team member for Monitoring alarms in FMS alert Navigator for ADVA CWDM & DWDM
- Acquired proficiency in managing networking devices such as CISCO routers, HP switches, CIENA, Infinera, Huawei OTN devices.
- Preparing shift reports and floating them on daily basis
- Monitoring degradations b/w all sections in all regions and escalating to concern teams to resolve.
Education
Bachelor of Engineering - Electronics' And Telecommunications
Modern Education Society's Collage of Engineering
Pune, Maharashtra06.2015
Diploma - Electronics And Telecommunications
Dr. D. Y. Patil Polytechnic
Pune, Maharashtra, India06.2012
Skills
- Microsoft O365 administration
- M365 Security Solutions / DLP
- Azure Active Directory
- MS Teams / Skype for business
- SharePoint Online
- Power Automate
- Exchange Online
- Direct Routing/ Teams Voice Collaboration
- Change Management
- Server Administration
- Network Security
Accomplishments
• Monthly appreciation award by TATA (Better Together award)
• On Spot award by GTT
• Special recognition by ANZ for migration eCDN from Kollective to Microsoft.
Certification
- CCNA - 2017
- MS-721 Certified
Birthday
10/13/92
Summary
7 Years 9 months, 6 Years 4 months, 6 Years 4 months, True, True
Marital Status
Married
Pan
BMKPD3260Q
Personal Information
- Gender: Male
- Nationality: Indian
Awards
- Monthly appreciation award by TATA (Better Together award)
- Spot award by GTT
- Special recognition by ANZ for Kollective eCDN to Microsoft migration
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
English
Full Professional
Timeline
Sr. Analyst
ANZ Bank On Wipro Payroll
2022.12 - 2024.03
Assistant Manager
VISPL
2021.06 - 2022.10
Customer Service Executive
Tata Communications Ltd
2020.12 - 2021.06
Network Analyst
GTT communications Ltd
2018.04 - 2020.11
Associate Engineer
Tata Communications Ltd
2016.05 - 2018.03
Bachelor of Engineering - Electronics' And Telecommunications
Modern Education Society's Collage of Engineering
Diploma - Electronics And Telecommunications
Dr. D. Y. Patil Polytechnic
- CCNA - 2017
- MS-721 Certified
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