Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Rahul Dhand

Auckland,Papakura

Summary

Resourceful Dispatch Supervisor recognized for high productivity levels and ability to efficiently complete tasks. Skilled in logistics coordination, team leadership, and emergency response management. Excel at communication, problem-solving, and decision-making, ensuring smooth operation of dispatch operations. Committed to maintaining timely dispatch services and enhancing team performance through effective training and motivation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

Ritchies Transport Holding Limited
Takanini, Auckland
02.2023 - Current
  • Collaborated with management to determine staffing needs for optimal coverage levels.
  • Tracked and reported on dispatcher performance metrics.
  • Generated daily reports on dispatcher productivity and performance metrics for senior management review.
  • Responded quickly to emergency situations involving dispatched vehicles or personnel.
  • Maintained accurate records of dispatched vehicles, drivers, routes.
  • Developed initiatives for improving customer satisfaction ratings related to dispatch services.
  • Supervised the training of new hires in dispatching protocols and processes.
  • Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
  • Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Monitored incoming calls to ensure they were handled promptly and correctly.
  • Performed cost analysis for various projects to determine budget requirements.
  • Prepared staff work schedules and assigned team members to specific duties.

Yard Supervisor

PTS Group
Otara, Auckland
01.2021 - 02.2023
  • Managed the hiring process for new employees including interviewing candidates, conducting background checks, and providing onboarding orientation.
  • Resolved conflicts between workers in a timely manner while maintaining a positive work environment.
  • Reported employee time, job expenses and inspections results in work records.
  • Scheduled shipments and transportation for on-time delivery, reducing delays.
  • Monitored workers and reviewed completed work for proper performance.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.

Deli Supervisor

New World
Papakura, Auckland
02.2019 - 12.2020
  • Coordinated with vendors regarding delivery schedules or product availability issues .
  • Monitored inventory levels to ensure adequate supplies were available at all times.
  • Developed efficient systems for ordering, stocking, and rotating product.
  • Maximized profits by controlling labor costs, waste reduction, and portion control initiatives.
  • Ensured compliance with health department regulations in all areas of the deli.

Education

Post Graduate Diploma in Information And Technology Level 8 - Information Technology

Whitireia Community Polytechnic, Auckland, New Ze
Auckland, NZ
11-2019

Bachelors in Computer Science - Computer Engineering

Punjab Technical University
Punjab, India
08-2018

Diploma in Information Technology - Information Technology

Punjab Technical University
Punjab, India
08-2015

Skills

  • Route Planning
  • Records Maintenance
  • Proficiency in Vehicle Management System
  • Mentoring and training
  • Incident Reporting
  • Scheduling expertise
  • Customer Relations
  • Delivery procedures
  • Tech Savvy
  • Fleet management

Affiliations

  • Playing Snooker
  • Running
  • Dancing
  • Investing

Languages

English
Full Professional
Hindi
Full Professional

Certification

  • Class 4 License
  • Large Passengers Endorsement
  • First Aid

References

References available upon request.

Timeline

Dispatch Supervisor

Ritchies Transport Holding Limited
02.2023 - Current

Yard Supervisor

PTS Group
01.2021 - 02.2023

Deli Supervisor

New World
02.2019 - 12.2020

Post Graduate Diploma in Information And Technology Level 8 - Information Technology

Whitireia Community Polytechnic, Auckland, New Ze

Bachelors in Computer Science - Computer Engineering

Punjab Technical University

Diploma in Information Technology - Information Technology

Punjab Technical University

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Rahul Dhand