Rahul Kumar
Dunedin,OTA
Summary
Friendly and hardworking Assistant Front of House with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Manager
The Good Oil
Dunedin
06.2023 - Current
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Monitored food quality regularly to ensure it was up to required standards.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Recruited, trained, managed and evaluated cafe staff performance.
Assistant Manager
Columbus Coffee
Dunedin
03.2020 - 05.2024
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Head Barista
Columbus Coffee
Dunedin
02.2019 - 06.2023
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Provided friendly and courteous service to customers.
- Conducted weekly inventories of supplies and restocked shelves as needed.
- Ensured product quality by tasting each drink prior to serving it to the customer.
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
FOH Team Member
Columbus Coffee
Auckland, Auckland
01.2018 - 01.2019
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Completed daily side work tasks assigned by supervisor or manager.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Hotel Management - Hospitality
The Ntech College
Auckland12-2017
Skills
- Customer Engagement
- Business marketing
- Timekeeping
- Customer experience management
- Coffee Shop Operations
- Order Management
- Scheduling
Certification
- LCQ
- Food safety certificate
- Barista certificate
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Cafe Manager
The Good Oil
06.2023 - Current
Assistant Manager
Columbus Coffee
03.2020 - 05.2024
Head Barista
Columbus Coffee
02.2019 - 06.2023
FOH Team Member
Columbus Coffee
01.2018 - 01.2019
Hotel Management - Hospitality
The Ntech College
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