Rahul Seth
Auckland
Summary
Reliable and service-driven front desk professional with 3+ years of experience in administration, hospitality, and customer support. Skilled in using Opera PMS and other property management systems to handle check-ins, billing, inventory, and guest relations efficiently. Demonstrated ability to work independently during overnight shifts, manage audits, and ensure smooth end-of-day reporting. Eager to contribute to a dynamic hospitality team where customer care, operational precision, and career growth are valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist/Admin
Rendezvous Hotel Heritage
03.2023 - Current
- Handled front desk operations, guest services, and daily administrative tasks using Opera PMS
- Managed bookings, calendar updates, and maintained digital/physical guest records
- Responded to guest inquiries via phone and email, resolving complaints with professionalism
- Supported inventory tracking and back-office admin functions, ensuring operational efficiency
- Coordinated with internal departments and vendors for smooth guest experiences
Sales Assistant (Part-time)
Mountain Warehouse
10.2023 - 02.2025
- Company Overview: A Retail outdoor clothing and equipment company
- Achieved top 12 ranking for Average Transaction Value (ATV) and Items Per Customer (IPC) among North Island stores, contributing to increased KPIs and profitability
- Secured 3rd position in add-on sales, enhancing store profitability
- Conducted sales team training on product knowledge, boosting customer satisfaction and retention
Business Support Associate
Acuity Knowledge Partners
12.2022 - 06.2023
- Developed Power BI dashboards to track KPIs related to financial performance and workforce analytics
- Utilized Microsoft Excel and SQL to organize and analyze financial datasets
- Promoted to Business Intelligence Associate following Acuity Knowledge Partners' acquisition of Cians Analytics in September 2022
Senior Business Analyst
Cians Analytics
05.2021 - 12.2022
- Led a 6-month project for a European investment firm, overseeing junior analysts and earning a 95% stakeholder approval rating
- Spearheaded client deliverables using FactSet, Pitchbook, and CapIQ, improving client satisfaction by 20%
- Led a team of junior analysts and collaborated with cross-functional teams to enhance team performance and improve client project outcomes
- Conducted data analysis and reporting using Power BI and Excel for business decision-making
Consulting Associate
Frost & Sullivan
09.2019 - 05.2021
- Validated financial data, resolving discrepancies and improving data accuracy
- Streamlined market research processes using tools like EMIS, Bloomberg, and Factiva
- Prepared comprehensive market research reports through data visualization and statistical analysis
- Worked with Microsoft SharePoint and Excel for reporting and data organization
- Conducted market research and administrative support for consulting teams
Education
Master of Applied Business - Business Analytics
Unitec - Te Pūkenga
01.2024
Master of Business Administration - Finance
Amity University
01.2019
Bachelors of Financial Markets - undefined
Narsee Monjee College of Commerce and Economics
01.2017
Skills
- Hotel Administration: Scheduling, document management, inventory handling, calendar coordination
- Customer Service: Professional communication, issue resolution, guest/client support
- Hotel Management Tools: Opera PMS, CRM, MS Excel, Outlook, Google Workspace
- Invoicing & Record Keeping: Data entry, billing, vendor coordination
Certification
- Data Analyst Professional Certificate ExcelR | 08/2024
- GCU 365 Program Part A, Frost & Sullivan | 12/2020
- Risk Management Certification BSI | 02/2019
Timeline
Sales Assistant (Part-time)
Mountain Warehouse
10.2023 - 02.2025
Receptionist/Admin
Rendezvous Hotel Heritage
03.2023 - Current
Business Support Associate
Acuity Knowledge Partners
12.2022 - 06.2023
Senior Business Analyst
Cians Analytics
05.2021 - 12.2022
Consulting Associate
Frost & Sullivan
09.2019 - 05.2021
Master of Business Administration - Finance
Amity University
Bachelors of Financial Markets - undefined
Narsee Monjee College of Commerce and Economics
Master of Applied Business - Business Analytics
Unitec - Te Pūkenga
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