RAICHEL POULOSE

Hands on Experience with Jmeter, Postman And Swagger
Proficient in creating and executing test cases to ensure the quality and functionality of software.
Logged and tracked defects using and ensuring clear communication with development teams for prompt resolution.
Performed functional testing to ensure that the application met specified requirements.
Conducted regression testing to verify that new code changes did not adversely affect existing functionality.
Executed usability testing to assess the user-friendliness of the application.
Carried out performance testing to identify and address potential bottlenecks.
Identified and reported critical defects, leading to improvements in software quality and a more reliable end product.
Proactively participated in root cause analysis sessions to address underlying issues and prevent recurring defects.
Collaborated with QA team members to streamline testing processes and enhance overall efficiency.
APACHE Jmeter : Performed Load Testing by creating Thread groups, adding HTTP requests, and configure the server with URL and
run the tests
Found Threshold values of each API's.
Performed Parameterisation using CSV data set Config
POSTMAN: Developed and maintained a comprehensive suite of Postman collections for RESTful APIs, facilitating efficient testing
and early detection of integration issues.
SWAGGER : Conducted API testing using Swagger to validate end points and ensure adherence to specifications, contributing to the
overall quality and reliability of the software.

• Provided technical support to customers using cloud computing services
• Troubleshoot and resolved technical issues related to virtualization, storage, and networking
• Provided timely and effective customer support through various channels, including phone, email, and chat
• Ensured customer satisfaction by meeting or exceeding service level agreements (SLAs)
• Implemented advanced troubleshooting techniques to provide tailored solutions for customer problem and drive customer interactions by thoughtfully working with customers to dive deep into complex technical issue of Amazon Athena, AWS Glue, EC2, VPC and S3 services
• Effectively Collaborated with development team, Integration and customer Service Prepared SQL queries and Python Scripts for customers to perform ETL Jobs using Amazon Athena and AWS Glue
• Successfully provided technical assistance for 4 tickets per day adhering to SLA standard and maintaining a consistent score above 90% in performance metrics, thus reduced time to resolve by 12%.

• Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
• Optimized SQL queries for faster processing times, increasing overall productivity within the team.
• Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.
• Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.