RAIJELI BALEISUVA
Suva
Summary
Collections Officer with fantastic customer service and customer relations skills. Willingness to contribute to the overall team's success. Excellent negotiation skills and remain calm under pressure.
Overview
15
15
years of professional experience
Work History
Collections Officer
Harmoney, Mindpearl
12.2020 - Current
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified and reviewed customer account information.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Customer Sales & Service Representative
Malaysia Airlines, Mindpearl
07.2016 - 12.2020
- Inbound Agent - Receiving international calls from passengers requesting for; Bookings to be created, then processing the payment in order for the Ticket to be issued, Meals/ Seat Request, Passengers call in to change the date of travel.
- Outbound Agent - Receiving emails from passengers requesting for; Refund due to death, Flight schedule change (Moved to a flight a day earlier or to process a Refund), Customer Complaints (Social Media sites), Missing or Damaged Luggage, Enquiries regarding their booking, Hotel Accommodation request due to flight schedule change
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
Attachment Staff with Information Technology Unit
Reserve Bank of Fiji
06.2011 - 12.2011
- Logging calls on the Help Desk software, Maintaining IT Inventory, IT Repairs and Maintenance, Setting up of IT Training Rooms, Purchasing of IT Inventory, Ad-hoc Duties, Software installation on client PC, PC Memory Upgrade, Assisting in writing up user training manuals for the CDB Project
Staff Trainee with Productivity & Quality Training Department
TPAF
03.2010 - 09.2010
- Attending customer queries, Preparation of Invoices for customers, Assisting Training officers, Marketing of upcoming programs, Evaluating course summary forms, Stocktaking, Updating records, Answering calls, Updating payments made by participants with their certificates and made sure that it's delivered to them on time, Meeting & greeting visitors at all level of seniority, Compilation of Training Manuals
Attachment Staff
Fiji College of Agriculture
08.2009 - 09.2009
- Manning the switchboard, Recording incoming and outgoing calls, Compiling reports for all phone calls, Verifying telephone statements, Filing documents when the need arises, Distribution of mails, Bring up to date of administrative records
Education
Certificate IV - Human Resources
University of The South Pacific
Suva06.2024
Top Performer - SME -
Amadeus Reservation Systems
2018
Completion of Customer Sales & Service Certification -
Mindpearl
2016
Pursuing Diploma in Business Applied Computing -
Fiji National University (Fiji Institute of Technology)
07.2012
Pursued Money Laundering Course -
Reserve Bank of Fiji
2011
Skills
- MANAGEMENT SKILLS
- STAFF ADMINISTRATION
- ORGANIZED
- EXCELLENT CUSTOMER SERVICE
- FACE TO FACE AND ON LINE
- TRANSCRIPT WRITER
- AMADEUS (RESERVATIONS SYSTEM)
- COMMITED TO EXCELLENCE IN SERVICE
- MICROSOFT OFFICE
- Proficiency in Software
- Customer research
- Call center experience
- Strong negotiation skills
- Goal-Oriented
References
- Mrs. Asinate Moroca, Dean of Fiji College of Agriculture, 34792000 or 3478606
- Mr. Shaheed Shah, Manager of Operations at Productivity Quality Training Department at TPAF, 3392000 Ext-250
- Mr. Pauliasi Nauku, Training officer for Occupational Health & Safety at TPAF, 3392000 Ext-212
- Mrs. Evelyn Lal, Team Leader PQTD-TPAF
- Mr Praneel Prasad, Manager Information Technology at RBF, 3313611 Ext-247
- Mr. Alipate Bolabasaga, Acting Manager Human Resources at RBF, 3313611 Ext-421
- Mr. Alex Mausio, Customer Sales & Service Manager, +679 334 6263 | Mobile +679 895 0283
Timeline
Collections Officer
Harmoney, Mindpearl
12.2020 - Current
Customer Sales & Service Representative
Malaysia Airlines, Mindpearl
07.2016 - 12.2020
Attachment Staff with Information Technology Unit
Reserve Bank of Fiji
06.2011 - 12.2011
Staff Trainee with Productivity & Quality Training Department
TPAF
03.2010 - 09.2010
Attachment Staff
Fiji College of Agriculture
08.2009 - 09.2009
Certificate IV - Human Resources
University of The South Pacific
Top Performer - SME -
Amadeus Reservation Systems
Completion of Customer Sales & Service Certification -
Mindpearl
Pursuing Diploma in Business Applied Computing -
Fiji National University (Fiji Institute of Technology)
Pursued Money Laundering Course -
Reserve Bank of Fiji
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