Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rainer Wichman

Rainer Wichman

Hamilton,WKO

Summary

With extensive experience as a qualified social worker transitioning into management roles within the tourism sector, I offer a wealth of transferable skills that will benefit your organization and team. Drawing from my Cook Islander background, I approach strategic and operational work plans with a collective and holistic mindset. In management, I excel in customer service excellence and team coordination. Additionally, I bring fresh perspectives, a strong commitment to quality and success, and the ability to adapt and use proactive approaches to deliver effective solutions. Efficiency, dedication, and hard work define my work ethic. Thriving on challenges and a fast-paced environment, I am an ideal candidate for this opportunity. I believe I can be a valuable asset in helping you achieve your organizational goals. I await the opportunity to discuss the requirements and expectations of this position further and explore how my skills can benefit both your company and myself. Thank you for considering my application; I look forward to your response.

Overview

21
21
years of professional experience

Work History

Caregiver/ Support person

Manawanui In Charge
01.2012 - Current
  • I am a highly amiable and accountable home health caregiver with over 10+ years' experience.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • This role I have done, on and off for family and non-family members as full-time, part-time and casual jobs throughout my adult life
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Care and Protection Social Worker

Ministry for Children- Oranga Tamariki
01.2019 - 04.2021
  • I was employed as a Care and Protection Social Worker supporting Children in the custody of the Ministry of Children – Oranga Tamariki
  • Throughout my time, I was also fortunate to work with the family Intervention and Intake assessment teams
  • This meant my engagement was with children who have been abused or at high risk of harm as well as engaging with whanau to assess and support with safe interventions for their tamariki
  • This role has provided me with the following skills: Excellent information gathering, analysis and report writing skills, Excellent communication skills about high and complex issues, Effective planning, implementing and reviewing appropriate interventions

Project officer/Whanau Ora

Pacific Futures
01.2015 - 06.2018
  • Directed the Whanau Ora programme, empowering clients to achieve self-management in health, education, and cultural goals
  • Supervised and coached a team of social workers, ensuring adherence to objectives and cultural values
  • Managed community projects, tracking deliverables and reporting to executives
  • Track progress of community projects, including key deliverables and budget expenses and report to CEO, Board executives on a monthly and quarterly basis

Social Worker

Parentline
06.2014 - 12.2014
  • This organisation predominately works with children who have been abused or affected by abuse in any form
  • Several programmes were being delivered here to support Tamariki overcoming barriers and obstacles in their life pertaining to this abuse
  • My Main duties in this organisation were to support the facilitation of these programmes and to work with whanau with achieving positive environments/lives and influences for their children
  • Facilitate group programmes for children under 10 - Keeping ourselves safe, Anger management and self-confidence programmes
  • Support facilitation for Incredible years programme - parenting programme
  • Support facilitation of strengthening families' programmes
  • Wrote reports and case summaries and compiled work records, including required demographics and statistics

Food and Beverage Attendant

Glenview International Hotel and Conference
01.2004 - 01.2009
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Greeted and seated and served guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Coordinated cross-functional teams to ensure timely completion of event tasks and milestones.
  • Conducted regular team meetings to ensure alignment on objectives and deliverables, fostering a collaborative work environment for successful event execution.

Education

Diploma - Management

School of Tourism
Hamilton Campus
01-2024

Graduate diploma - Psychology

MASSEY UNIVERSITY
01.2017

Diploma - First Line Management

LEARNING WORKS
01.2015

Bachelor of Applied Social Science - Social work

WINTEC
03-2014

Diploma - Child Protection

CHILD MATTERS
01.2014

Skills

  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Dependable and responsible
  • Detailed Orientation
  • Very organised
  • Project management
  • Budget management
  • Status reporting
  • Schedule management
  • Training and mentoring
  • Conflict resolution
  • Analytical thinking

Timeline

Care and Protection Social Worker

Ministry for Children- Oranga Tamariki
01.2019 - 04.2021

Project officer/Whanau Ora

Pacific Futures
01.2015 - 06.2018

Social Worker

Parentline
06.2014 - 12.2014

Caregiver/ Support person

Manawanui In Charge
01.2012 - Current

Food and Beverage Attendant

Glenview International Hotel and Conference
01.2004 - 01.2009

Graduate diploma - Psychology

MASSEY UNIVERSITY

Diploma - First Line Management

LEARNING WORKS

Diploma - Child Protection

CHILD MATTERS

Diploma - Management

School of Tourism

Bachelor of Applied Social Science - Social work

WINTEC
Rainer Wichman