Rainier Corpuz
Auckland,AUK
Summary
Results-driven and customer-focused hospitality shift supervisor with over 1 year of experience in fast-paced quick-service environments, including leadership roles at McDonald’s. Skilled in team management, operational efficiency, staff training, and delivering exceptional customer service. Proven ability to lead high-performing teams, maintain compliance with health and safety standards, and drive store profitability. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Shift manager
McDonalds Britomart
Auckland City, New Zealand
05.2024 - 10.2025
- Supervised and supported a team of up to 10 crew members across operations to ensure smooth daily service.
- Managed shift rosters, delegated tasks effectively, and ensured full staffing coverage during peak hours.
- Maintained compliance with New Zealand health, safety, and food hygiene regulations during all shifts.
- Resolved customer complaints efficiently, maintaining high satisfaction and repeat business.
Crew/ Crew Trainer
McDonalds Britomart
Auckland City, New Zealand
06.2019 - 08.2019
- Trained and coached new and existing staff on customer service standards, operational procedures, and food preparation techniques.
- Trained new crew members on customer service protocols, ensuring a consistent service experience.
- Facilitated team communication to foster collaboration and a positive work environment.
Education
Bachelor of Science - Hotel and Restaurant Management
Saint Louis College
San Fernando City, La Union, Philippines08.2019
Skills
- Team Leadership & Staff Supervision
- Customer Service Excellence
- Workforce Planning
- Stock Control & Inventory Management
- Health & Safety Compliance (NZ food safety standards)
- Conflict Resolution & Problem Solving
- Performance Coaching & Staff Training
- Sales & Profitability Focus
- Cash Handling & POS Systems
- Time Management & Multi-tasking
- Communication & Interpersonal Skills
- Adapting to Fast-Paced Environments
- Flexible schedule
- Equipment troubleshooting
- Inventory and stocking
Certification
- 06/20/24, Food and Beverage Services - with a Strand in Quick Services Restaurants Services Level 4 NZQF 2105
- 05/09/24, Workplace Safety, Training Workshop, and Advancing Your Leadership Course
- 05/06/24, First Aid Course and Certification
- 02/20/24, McCafé Barista Training and Certification
References
Available on request.
Timeline
Shift manager
McDonalds Britomart
05.2024 - 10.2025
Crew/ Crew Trainer
McDonalds Britomart
06.2019 - 08.2019
Bachelor of Science - Hotel and Restaurant Management
Saint Louis College