Rajan Joshi
Auckland,AUK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Pista House
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Senior Sales Associate
M.H Alshaya Co (H&M)
10.2019 - Current
- Always Maintain flagship store standard by following the SOP.
- Uplifting Omni-channel Sales through instore DIGITAL SCREEN.
- Driving KPI’s target to achieve daily Business Plan.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Department Supervisor
Spinneys Dubai LLC
08.2015 - 09.2019
- Support the efficient ordering, receipt and management of fresh produce so that the company is adequately and appropriately stocked
- Provide clear communication with retail managers, fresh produce team and Marketing Manager across both stores to ensure parity in offers, pricing and margins.
- Ensure that Better Food offers the best range and value for our customers taking into account customer feedback/requests.
- To oversee the shop floor team in the absence of a Department Manager and to positively encourage staff to undertake pre-packing and uplifting sales.
- Keep all areas of Fresh Produce clean, tidy and ordered including monthly deep cleaning of shop floor and stock fridges to maintain their efficiency.
- Adhere to Municipality regulations, ensuring that the integrity of produce is maintained through appropriate status checking, packing and cleaning procedures.
- Delivery of excellent customer service, dealing with customer complaints and passing on customer feedback to the management team.
- Provide a safe and clean environment for staff and customers by adhering to food hygiene, health and safety and fire safety regulations.
- Ensuring that the appearance of the shop is always abundant by regular shop floor walks, facing up, stock taking, and monitoring stock levels.
Education
High School Diploma -
Herald International College
Kathmandu , Nepal06.2012
Skills
- Merchandising abilities
- Production Management
- Relationship building
- Complaint resolution
- Sales expertise
- Staff Management
- Customer-Oriented
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Interests
Cooking, Travelling
Timeline
Shift Supervisor
Pista House
01.2024 - Current
Senior Sales Associate
M.H Alshaya Co (H&M)
10.2019 - Current
Department Supervisor
Spinneys Dubai LLC
08.2015 - 09.2019
High School Diploma -
Herald International College
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