RAJANDEEP KAUR
Auckland,AUK
Summary
Proven leader with extensive experience at Domino's Pizza, adept in employee training and customer service focus. Excelled in mentoring and decision-making, enhancing team performance and customer satisfaction. Skilled in cash handling and resolving customer complaints, significantly contributing to operational excellence and positive work environments.
Overview
9
9
years of professional experience
Work History
Shift Manager
Domino's Pizza
03.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Web Designer Intern
Manzana Ltd
02.2019 - 03.2020
- Contributed to the overall success of the design team by offering constructive feedback and collaborating effectively with colleagues.
- Used content creation tools and digital media to design web sites.
- Developed user-friendly web forms with validation and error handling.
- Contributed creative input during brainstorming sessions for new website features and enhancements.
- Designed custom graphics and icons to enhance the visual appeal of digital content.
- Created visually engaging infographics that conveyed complex data sets in an easily digestible format for users.
- Assisted in conducting usability tests to identify areas of improvement in web design projects.
- Streamlined navigation for company websites, improving user engagement and satisfaction.
Customer Service Representative
Dominos's Pizza
09.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Department Manager
Decathlon Sports, INDIA
07.2015 - 04.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Master of Science - Information Science
Massey University
Auckland12.2019
Master of Computer Application - Computer Science
Punjab Univesity
India03.2014
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Handling Customer Complaints
- Team Development
- Mentoring and Coaching
- Safety Compliance
- Hiring and Recruiting
Timeline
Shift Manager
Domino's Pizza
03.2022 - Current
Web Designer Intern
Manzana Ltd
02.2019 - 03.2020
Customer Service Representative
Dominos's Pizza
09.2018 - 02.2019
Department Manager
Decathlon Sports, INDIA
07.2015 - 04.2018
Master of Science - Information Science
Massey University
Master of Computer Application - Computer Science
Punjab Univesity
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