RAJARAM KORGAONKAR
Napier,Tamatea
Summary
With a decade of experience in facilities and Quality hotel management, known for leading teams to deliver positive outcomes and maintaining a strong eye for details. Transitioned into the petfood industry as a Vendor Assurance technician, applying my skills in quality control, cross-functional collaboration and supplier management. I thrive on being a lifelong learner, continuously seeking opportunities to enhance my knowledge and skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vendor Assurance Technician
ZIWI LTD
04.2024 - 11.2024
- Conduct through inspection of incoming raw meat and powdered ingredient to ensure they meet quality specification and safety standards
- Conducting sensory checks on raw meat and dry ingredients to assess quality and determine whether extension of shelf life is viable based on established criteria
- Developed and implemented raw materials testing programs, ensuring compliance with food safety standards
- Develop standard operating procedure (SOP's) for the handling and processing raw materials and dry ingredient
- Collect raw meat samples according to the monthly program, conduct internal testing, send samples for external lab testing for Microbiological, Chemical and maintain a detailed report
- Managing the shelf-life extension process for raw meat and dry ingredients, utilizing ABEL Software to ensure accurate tracking, monitoring, and reporting for all sites
- Manage the EDecs process within the AP Ecert database
- Collect, analyze and interpret data related to shelf-life studies, preparing reports and presenting findings to management and stakeholders
- Conduct internal audits of supplier to ensure compliance with quality and safety standards
- Direct involvement with R&D team on raw and dry ingredient programs, Specification and testing requirement protocols for shelf life
- Worked closely with procurement team to manage supplier corrective action requests
- Prepared detailed reports on raw material testing and supplier performance for internal review
- Manage the supplier non-conformance register ensuring all issues are accurately documented and tracked for timely manner
- Monitor and track products that are placed on hold, documenting reasons and status
- Design and implement trials for products on hold to evaluate their usability in production
- Collect and analyze data from trials providing insights and recommendations based on findings
- Direct involvement with the warehouse and logistics teams on incoming product management including hold and expiry processes
- Assisting the production team to address raw material concerns, implementing corrective measures to minimize disruptions in the manufacturing process
- Assist in investigating RCA and production issues, updating the NC product register, and supporting the implementation of corrective actions
- Perform sampling and testing of raw materials and finished products, including water activity and microbiological testing
- Ensure accurate data entry into production records and manage product release processes for finished products
- Assist with plant-based verification audits and liaise with MPI to support risk management program (RMP) compliance
- Coordinate external laboratory testing for raw materials, Dry ingredients and finished products
- Oversee the disposal process for out-of-specification food products, ensuring compliance with food safety regulations, environmental guidelines, and company protocols while maintaining accurate records for traceability and audit purposes
- Collaborate directly with the warehouse and logistics teams to oversee product loading and unloading, ensuring adherence to correct handling processes
- Monitor and verify the quality of incoming raw materials and dry ingredients to maintain compliance with quality standards and specifications
Quality Assurance Technician
HEINZ WATTIES
05.2023 - 11.2023
- Reviewed supplier certificates of analysis for accuracy prior to acceptance of materials into inventory
- Documented test results according to company policies and procedures for traceability purposes
- Maintained laboratory equipment used for testing samples such as pH meters, thermometers, scales
- Reported non-conforming results and trends to supervisor for corrective action
- Conducted routine inspections of production areas to verify cleanliness and sanitation protocols were followed
- Hourly production line QA checks to ensure proper products are being produced including Weight, Fill heights, label data codes, box codes etc
- Inspect equipment prior to start-up for change over or when handling off to next shift
- Monitored production processes to ensure products met established specifications
- Prepared reports summarizing findings from inspections and tests conducted
- Collected sample during productions and tested randomly to determine in-process product quality
- Identified and helped resolve non-conforming product issues
- Monitored on-going quality control data to check compliance with product specifications
- Collaborated with other departments on continuous improvement initiatives aimed at enhancing overall product quality and safety performance
Assistant Hotel Manager
Barclay Suites Hotel & Spa
12.2018 - 04.2023
- During my 9-year tenure at Barclay Suites, I have been promoted five times into various roles through my hard work and determination. I started as a Suite Attendant in late 2014, graduating to a Quality Housekeeping function of Team Leader in June 2015. After holding this position for 1 year, I was then promoted to Housekeeping Supervisor in June 2016, after which I was then moved into a role of Quality Housekeeping Manager (December 2018).Finally in December 2018 I was promoted to Quality Assistant Hotel Manager.
- Liaise with service level providers and subcontractors for yearly BWOF a full inspection, Maintenance, Reporting procedure features
- Conduct yearly New Zealand tourism official quality assurance organization Qualmark inspection rating
- Conducting audit room inspections to ensure all the rooms maintain a high standard of cleanliness and presentation
- Recording of maintenance needs and bringing in necessary external vendors when required; Including Plumber, Electricians and Building Maintenance teams
- Monitored inventory levels of food items, beverages, linen supplies, ensuring adequate stock is available at all times
- Ensured that all safety and sanitation regulations were followed when setting up food or beverages
- Developed and implemented housekeeping policies and procedures to ensure efficient operations
- Performed quality control inspections for guest rooms and public areas
- Conduct orientation and in-service training to explain policies, work procedure and to demonstrate use and maintenance of equipment
- Conduct inspections to ensure compliance with health, safety and quality standards
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction
- Workplace safety inspections are a regular & systematic way of identifying hazards, assessing their risks, and implementing correct/preventive control measures and submit monthly to the HR
- Addressing any staff issues that may arise and acting as a liaison where necessary between the hotel and the people & culture manager
- Monitor team members rosters in order to ensure team member level are adequate within budget
- Payroll reporting on a weekly basic
- Conducting performance appraisals every six months
- Developed training programs to build employee performance, improve employee engagement and increase employee retention
- The hiring outside candidates and Created training programs for new hires including orientation sessions on hotel policies and procedures
- Analyzed reports on room occupancy rates, guest feedback and other relevant data to identify potential problems or areas of improvement
- Conduct monthly staff meeting
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margin
- Collaborated with other departments to coordinate service delivery across the organization
- Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Prepare schedule for renovations of guest rooms
- Complete all the documents and reports as per policy and procedure in a timely and accurate manner
- Handle external systems I,e Channel Manager [SiteMinder], web booking engines, rate comparison, online travel agents extranets [Expedia, Booking.com, Agoda & Air BnB], etc
- Ensure any guest complaints are handled in a diplomatic and professional manner and all the comments are followed up
- Recommend and implement innovation and system to improve guest service and hotel operations
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed
- Interact with the guests on a regular basis throughout the property to obtain feedback on quality of product, service level and overall satisfaction
- Conduct weekly meetings with department heads to analyze and discuss guest reviews, Identifying key areas for improvement and effective solutions
Education
Diploma in Hotel Management Level 6 - Hospitality
Cornell Institute
07.2016
Diploma in Cookery & Patisserie Level 5 - Food Production
NSIA Institute
04.2015
Bachelor of Science - Hospitality & Food Production
Mumbai University
01.2014
Skills
- Food Safety
- Quality Control
- Material inspections
- Testing procedures & SOP Development
- Product Sensory
- Cross-Functional Collaboration
- Operational improvement
- Reporting
- Documentation
Certification
- Positive Attitude Training
- Incident and Investigation Training
- E-cert
- Software: ABEL
- Disposal process
- Privacy Breach Reporting
- Problem-Solving Training
- Employee of the year 2015, 2016, 2017
References
Available on request.
Timeline
Vendor Assurance Technician
ZIWI LTD
04.2024 - 11.2024
Quality Assurance Technician
HEINZ WATTIES
05.2023 - 11.2023
Assistant Hotel Manager
Barclay Suites Hotel & Spa
12.2018 - 04.2023
Diploma in Cookery & Patisserie Level 5 - Food Production
NSIA Institute
Bachelor of Science - Hospitality & Food Production
Mumbai University
Diploma in Hotel Management Level 6 - Hospitality
Cornell Institute
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