Raja Sekhar Reddy Chagamreddy
Auckland,AUK
Summary
Retail Assitant with 4.4 years of experience in cross-selling and customer service. Demonstrated success in influencing customer purchasing decisions and ensuring accurate sales transactions. Contributed to increased store profitability through effective visual merchandising strategies.
Overview
5
5
years of professional experience
Work History
Retail Assitant
Point Chev Organic Wines
Point Chevalier, Auckland
05.2023 - Current
- Managed day-to-day liquor store operations, ensuring smooth functioning and compliance with company and regulatory standards.
- Handled purchasing, stock ordering, and inventory planning to maintain optimal stock levels and avoid shortages or overstocking.
- Conducted regular stock audits and inventory control, maintaining accurate records and minimizing losses.
- Coordinated with suppliers and vendors to ensure timely procurement and consistent product quality.
- Managed sales operations, billing, cash handling, and financial transactions with a high level of accuracy.
- Assisted in budget preparation, expense monitoring, and cost control to support business profitability.
- Planned and executed marketing, promotional, and advertising activities to increase sales and customer footfall.
- Implemented sales strategies and upselling techniques to maximize revenue and repeat business.
- Trained, supervised, and guided junior staff, improving team efficiency and service standards.
- Ensured high customer service standards by delivering personalized assistance and product knowledge.
- Handled and resolved customer complaints and grievances promptly to maintain customer satisfaction.
- Focused on enhancing customer experience and loyalty, contributing to long-term business growth.
Sales Representative
Tonique
, Hyderabad
07.2021 - 02.2023
- Drove sales of alcohol products by applying product knowledge, active listening skills, and understanding of customer preferences.
- Recommended merchandise to customers based on their needs and preferences, improving customer satisfaction and sales.
- Educated customers on product features, brands, and service offerings to support informed purchasing decisions.
- Escorted customers to products and highlighted complementary items to encourage upselling and boost store revenue.
- Stocked shelves and supplies while organizing displays to focus customer attention on key and promotional items.
- Unboxed new merchandise and restocked shelves in attractive, well-organized arrangements to promote products effectively.
- Maintained visually appealing and effective displays throughout the store to drive consistent sales and product movement.
- Worked collaboratively with a diverse team of coworkers to achieve sales goals and resolve product- and service-related issues.
Education
Bachelor of Science - MECs
Andhra Loyola College
Vijayawada04-2020
Skills
- Customer service
- Sales reporting
- Stock management
- Visual merchandising
- POS transactions
- Customer relationship management
- Inventory auditing
- Effective communication
- Order processing
- Customer engagement
- Inventory management proficiency
- Complaint handling
- In-store promotions
- Cash handling accuracy
- Cross-selling techniques
Timeline
Retail Assitant
Point Chev Organic Wines
05.2023 - Current
Sales Representative
Tonique
07.2021 - 02.2023
Bachelor of Science - MECs
Andhra Loyola College