Rajashekarreddy Baddam
Dunedin,OTA
Summary
Dynamic leader with a proven track record at Pizza By Slide, enhancing customer satisfaction and loyalty through exceptional team management and customer engagement. Skilled in inventory control and fostering positive relationships, I boosted restaurant revenue and reduced staff turnover. Expert in regulatory compliance and sanitation, my approach significantly improved operational efficiency.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
2025
2025
years of professional experience
Work History
Restaurant Manager
Pizza By Slide
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Increased sales during off-peak hours by creating and promoting special offers.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
Duty Manager
BVHTDK Ltd, Hell Pizza South Dunedin
04.2023 - Current
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Duty Manager
Hell Kohimarama Private Limited
11.2016 - 11.2018
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Self-motivated, with a strong sense of personal responsibility.
Education
BARISTA Intensive - Coffee Making & Art
New Zealand School of Food & Wine
Auckland 2015
Diploma In Sustainable Business - Sustainable Business Strategies
New Zealand Institute Of Studies
Auckland, New Zealand2014
Master Of Business Administration - Finance, Human Resource
Osmania University
Hyderabad, Telangana 2013
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Customer loyalty
- Business operations expertise
- Supervisory skills
- Recruitment
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Order delivery practices
- Regulatory compliance
- Resource allocation
- Brand standards promotion
- Full service restaurant background
- Kitchen oversight
- Honed marketing skills
Languages
Telugu
Native or Bilingual
English
Full Professional
Timeline
Duty Manager
BVHTDK Ltd, Hell Pizza South Dunedin
04.2023 - Current
Duty Manager
Hell Kohimarama Private Limited
11.2016 - 11.2018
Restaurant Manager
Pizza By Slide
BARISTA Intensive - Coffee Making & Art
New Zealand School of Food & Wine
Diploma In Sustainable Business - Sustainable Business Strategies
New Zealand Institute Of Studies
Master Of Business Administration - Finance, Human Resource
Osmania University
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