Rajasperi (Jessie) Naicker

The purpose of the role is to lead, provide oversight, be the strategic link to ensure the delivery of effective business operations and quality services of the 17 health centres to meet NZ health sector standards, including legislative requirements. Contract owner for 40+ medical officers.

• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Developed proposals and presentations for internal and external audiences.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Produced staffing matrix to provide adequate coverage of department.

• Oversight of 4 Health Centres with the Prison Services. Ensuring safety and maintaining operational efficiency of a wrap-around service of various muti-disciplinary teams
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Set team and individual KPIs and provided regular, actionable feedback.
• Oversaw day-to-day operational activities in accordance with business objectives.
• Monitored budget and utilized operational resources.

Actively supporting all business and clinical operations of the 17 health centres across NZ. This includes initiating, developing and delivering on clinical improvement projects, astute multi-disciplinary internal and external stakeholder engagement. A successful national medical officer forum 2023 set up and delivered within 4 weeks of commencement. Defined medical and administrative best practices in policies and procedures.

• Improved patient outcomes and delivery of care through improved clinical quality processes.
• Maintained compliance with local and national requirements for staff education and certifications.
• Applied continuous process improvement strategies to enhance case management, programs, and clinical management.

• Function in accordance with the Health Centre Manager (HCM) legislated responsibilities under the Corrections Act 2004 (updated in 2019)) and/or Corrections Regulation.
• Key responsibilities including demonstrating and to model best practice under the Treaty by honouring the rights of tangata whenua o Aotearoa. Actively promoting the wellbeing for people in our care and management and whānau through using mana-enhancing approaches. All my activities ensure safe practice and encourage our Tane to thrive within their current circumstances.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

A largely autonomous role with key responsibilities including but not limited to: providing operational management with a clinical focus – supervision and clinical support of staff and to maintain overall leadership and patient safety of the hospital out of normal hours This includes monitoring and adjusting staff and patient acuity within budgetary guidelines, active participation in Quality projects, including the audit calendar, embracing cultural safety and consistent infection control practices.

Nurse Educator-Clinical Orientation – Activation- Practice Development

• Successfully achieved Greenfield site activation through multiple stakeholder coordination and beyond. Various clinical/audit competencies and programs implemented, including Lippincott.
• Program lead for GNMO/Safe Medicate/Team STEPPS, Fundamentals and Master Trainer/ Non-Clinical Orientation/CPI – Faculty-MAPA Instructor/Process Improvement/Green Belt and dashboards- scorecards for Life support.
• March 2020- July 2020 - Redeployed to Occupational Health Triage – COVID-19 Support/ Contact Tracing, supporting the Occupational Health Link Nurse Program and member of the Staff Wellness Council. Current CPR instructor with AHA.
• Master trainer for the End of Life Care program – c/o the American nurse consortium - Established and launched the clinical nurse leadership program being chair of the Scientific Planning Committee. Actively supported or various initiatives for graduate, post grad Residents, Fellows orientation and Faculty development.

North Tec – Auckland / Whangarei–New Zealand

Nursing Lecturer/ Co-ordinator- AKL- Competency Assessment Program-(NCNZ Approved)

• Leading and co-ordination of the International school RN Competency Assessment Program – (Auckland based). Management of student affairs for the attainment of NZRN registration with the NCNZ. Instrumental in recruitment and accreditation of residential care sites for clinical placements.
• Active review and development of course material to ensure cultural safety and commitment to the Treaty.
• Liaising with funding authorities and international marketing teams for student outcomes.
• Oversight of the MOODLE platform to ensure prescribed tasks are completed within required timeframes.
• Continued networking with residential care sites and managers to ensure positive student outcomes and suitable preceptorship and leadership.
• Established and maintained ongoing professional relationships with partner organisations, including Auckland clinical skills centre, various DHB’s and academic committee members.
• Instrumental in supporting customers and seeking employment placements for successful candidates

Highlights:

Advocate for AKL Campus- Business school staff and students-Anti bullying & Harassment-WAVECoordination of successful audit and re-accreditation of the Competency Assessment Program by NCNZ. Successful audit of 3 additional hospital sites for RN placement. Coordination of the Auckland clinical skills centre for renewal of ongoing simulations for RN usage

Nurse Leader / Knowledge & Innovation Manager - Workforce & Strategy / July 2011- Oct 2014 - Clinical Directorate (Healthcare Integration Team) & Project Nurse Leader roles over the years.

NZ’s largest and most diverse PHO, working across three DHB’s serving high needs populations in a complex environment.

Highlights.

2012 -Winner WDHB – Health Excellence Award for Workforce Development & Innovation – New Models of Care- Nurse-Led clinics, PGPA – Course submission. In addition, Project Supervisor role for Auckland University Health Science internship program. Development and implementation of the Code of Conduct resources with the Senior Nurse Team. Management of the e-learning platform – Protube- inter-professional groups. Event co-ordination and recruitment of practices to support New Graduates for the NETP program with the Senior Nurse Advisor Team. Volunteer Assessor of WDHB PDRP. Active participation in health promotion event initiatives to achieve MoH health targets, including smoking Cessation, Palliative care in partnership with Harbour Hospice-+CVD

Risk Assessments and Immunizations for staff and community. Established sound Nurse Leader relationships with Directors of Nursing -WDHB /ADHB/CMDHB/ Tertiary Institutes. Introduced and set up the 4098 Workplace assessor course with an industry training organization. Lead and achieved – New Zealand Nurses organisation-(NZNO) Approval of PDRP. PGPA – Project -Established & implemented the ProCare General Practice Assistant course. Achieved Nursing Council New Zealand (NCNZ) PDRP accreditation. July 2011-Led Professional Development Recognition program-(PDRP) project with DON for practice nurses. May 2011-NCNZ appointed as an approved council assessor for competency reviews. November 2010-Establishment and maintenance of the ProCare Clinical Guidelines Group

• Clinical and Business operations for 2 continuing care facilities (including Dementia & Residential Care.
• Operational-service delivery aligned with HDSS and organisational vision.
• Key driver to enhance communication between staff and senior leadership.
• Reporting on Annual customer satisfaction, survey results and major complaints.
• Coordination of staff and management meetings.
• Quality-developed projects, procedures, processes and policies that meet HDSS.
• Networking and establishment of external and stakeholder relationships – various NASC Agencies.
• Coaching / Mentoring of Site Managers & Staff organisation wide. Performance Management and oversight of the staff well being program through EAP services. Appointment / Screening of new employees.
• Collaboration with the financial team for budget oversight.
• Coordination of Time keeping systems – Crystal Payroll.
• Oversight, maintenance and improvement of site certification and accreditation systems.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.

Established and maintained and range of initiatives to ensure safe and quality patient care. Largely contributed to regional and national standards portfolio. Membership-Safety, Quality & Risk Management Team (SQRM). Successful HDSS Surveillance audit achievement through continuous improvement award for clinical education standards.

Highlights:

Coaching of New Grads & New Appointments /HDSS Surveillance Audit Preparation /Regional Medication Manual Review – Panel / Co-ordinator Hospital Induction Programme. Business Acumen; Staff Recruitment Presentations-Tertiary Institutions & Internal. Relationship Management – Regional & National Business Activities. PDRP Coordinator-Assessor - Local & nation-wide. Health & Safety Leader ( Chairperson ) – November 2007 / LITEN – UP Co-Ordinator ( September 2007 )

Highlights- Commissioned & Activation – Cardiology and Coronary Care Units

• Assistance in Cardiac Cath Laboratory, including Clinical trials as needed.
• Managing and leading all related nursing services and activities according to the policies, procedures, philosophy and objectives of Netcare and the hospital wide as applicable.
• Actively ensured that nursing standards, quality assurance and risk management was maintained within the hospital.
• Clinical supervision and hands on care within Cardiac ICU as needed.
• Assisted in development and implementation of policies, procedures, and regulations for unit operations.
• Coordinated nursing with other services to promote continuity of total regimen of care.
• Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
• Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.