Rajat cheema
Auckland
Summary
Creative Barber with 7 years of experience in men's cutting and styling. In-depth understanding of salon industry and associated business operations. Dedicated to best-in-class customer service and hair care.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Senior Barber
Barber shop co.
06.2018 - Current
- Consulted with clients to assess personal style preferences and unique needs.
- Used scissors, trimmers, razors and brushes to achieve perfect hair finishes.
- Washed and conditioned hair to acquire smooth finish.
- Monitored master calendar of appointments and employee shifts to streamline process.
- Styled hair exactly to individual customer preferences.
- Performed neck, scalp and face massage to complement haircuts.
- Used clippers and shears to complete various fades, shaves and cuts.
- Completed full and partial shaves with clippers, standard and straight razors.
- Sanitised equipment and tools to comply with hygiene protocols.
- Educated clients on self-maintenance for healthy hair, recommending and selling suitable products.
- Devised marketing and sales strategies to maximise business success.
Customer Service Representative
Mals scissorhand
Auckland
06.2017 - 05.2023
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Customer Service Representative
Bluestone Restraurent
Auckland
05.2016 - 04.2017
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
NVQ Level 5 - I.T
Queens Accademic
Auckland 05.2016 - 01.2017
Post Graduate diploma in Business Administration -
Ntec
Auckland 08.2017 - 07.2018
Skills
- Re-styling
- Cleaning and sanitation
- Cut throat shaving
- Point cutting
- Accurate money handling
- Well-groomed appearance
- Cutting techniques
- Verbal communication strength
- Customer safety
- Customer service
- Scissor over comb
- Business administration
- Clippers usage
Languages
English
Intermediate
Timeline
Senior Barber
Barber shop co.
06.2018 - Current
Post Graduate diploma in Business Administration -
Ntec
08.2017 - 07.2018
Customer Service Representative
Mals scissorhand
06.2017 - 05.2023
Customer Service Representative
Bluestone Restraurent
05.2016 - 04.2017
NVQ Level 5 - I.T
Queens Accademic
05.2016 - 01.2017
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