RAJAT KUMAR
Glen Eden,AUK
Summary
- Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Cable Installer
Online Communications
07.2022 - 08.2023
- Installation of communications cabling on client premises.
- Installation of associated equipment on client premises maintenance of client installations.
- Installed, upgraded, and provided troubleshooting services for physical cable TV, internet, telephone, and alarm system equipment
- Completion of the duties in a timely and efficient manner. Establishing and maintaining a high standard of installation work
- Considerate and professional interaction with other company members
- Amicable and appropriate interaction with other company members Care Maintenance of company assets and interests
- Maintained detailed records of all cabling and telecommunications activities and equipment.
Customer Service
THE HOOK
05.2022 - 12.2022
- Managed food resources, memorized orders, and coordinated customer service.
- Established and maintained client rapport by utilizing quality customer service.
- Greeting guests and answering question about the various enquires.
- Stock taking and ordering resources for the bar, including alcohol and sundries like straws or napkins.
- Provided friendly customer service to guests and addressed concerns.
- Provided excellent customer service, developing and maintaining client relationships.
- Provided exceptional customer service by answering customer concerns and forwarding messages.
Customer Service Representative
Countdown
06.2019 - 04.2022
- Diagnosed and troubleshot countdown desktop devices, POS systems and cash terminals
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
Education
Diploma in Network And System Administration Level 7 -
International College of Auckland
11.2021
IT System Administrator Level 6 -
Aspire2 International
09.2020
IT Technical Support Level 5 -
Aspire2 International
12.2019
Skills
- Customer Service
- Service Calls
- System Repairs
- Technical Support
- Technical knowledge of Windows 8/10/11
- Microsoft Office
- Computer Hardware Troubleshooting
- Computer Networking
- POS Systems and Ordering Platforms
- Retail Store Support
- Data Entry
- Device Configuration
- Network Operations
- Telephone Support
- Network Technology
- Communication skills
- Fibre Optic Installation
- Active Listening
- Data Cabling Installation
Certification
- Introduction to the basic of Azure services at Simplilearn
- Networking Foundations at LinkedIn.
- Cisco Packet Tracer at Cisco.
- Mobile Elevated Work Platform Course.
References
References upon request
Timeline
Data Cable Installer
Online Communications
07.2022 - 08.2023
Customer Service
THE HOOK
05.2022 - 12.2022
Customer Service Representative
Countdown
06.2019 - 04.2022
Diploma in Network And System Administration Level 7 -
International College of Auckland
IT System Administrator Level 6 -
Aspire2 International
IT Technical Support Level 5 -
Aspire2 International
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