RAJAT SHARMA
Delhi ,New Delhi
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
9
9
years of professional experience
Work History
Assistant Manager
The Langham
Auckland, Auckland
10.2022 - 12.2024
- Managing daily check-in and check-out procedures.
- Directed activities within the Reservations Department.
- Oversaw allocation and distribution of room resources.
- Supported FO Manager in overseeing accounts receivable.
- Handling Rosters.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Duty Manager
Mercure Queen Street
06.2021 - 09.2022
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Developed and implemented strategies to improve customer service.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Monitored performance of staff members, offering advice where appropriate.
- Monitored inventory levels to ensure product availability for customers.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Advised management on current trends in customer service practices.
- Provided assistance to front desk staff during peak times or when needed.
- Conducted research on competitors' pricing structure and services offered.
Night Manager/Receptionist
Rydges Auckland
12.2019 - 06.2021
- Managed payment reconciliation for various departments including restaurant, front office, and conference rooms.
- Implemented standards for MIQ operations.
- Oversaw billing processes for quarantined clients.
- Liaised with MIQ staff to ensure adherence to safety guidelines.
- Reported any discrepancies immediately upon discovering them.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Prepared detailed audit reports at the end of each shift.
- Maintained a secure environment for the protection of guests' property and assets.
Night Auditor/Receptionist
Novotel Auckland Airport
Auckland
05.2018 - 12.2019
- Reconciling the Payments
- Preparing Management and Restaurant Reports
- Rate Check
- Producing Flash Report and ICQ pack for Management on daily basis
- Managing Night inventory by resolving room discrepancies in case of Sold Out Situation
- Creating reservation block for Disrupt flights
- Resolving payment or Cash discrepancies.
Front Office Receptionist
Pullman Novotel New Delhi Aerocity
New Delhi, India
09.2015 - 12.2017
- Executed smooth check-in and check-out processes.
- Handled guest folios to ensure accurate billing.
- Overseeing payment processing functions.
- Ensured exceptional service for VIP clients during arrivals and early departures.
- Facilitated communication between departments to address room discrepancies.
- Compiled and sent daily updates to various teams.
- Managed front office functions during shifts.
- Developed training schedules for staff assignments.
- Managed timely and accurate month-end archiving for key reports.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
Education
Masters in Applied Management, Level 9 -
Otago Polytechnic
12.2019
Post Graduate Diploma in International Hospitality Management, Level 8 -
Auckland University of Technology
12.2018
Bachelors of Science in Hospitality and Hotel Administration -
Institute of Hotel Management Jaipur
India12.2015
Skills
- Written and verbal communication
- Customer service
- Teamwork
- Property management system OPERA and Shiji
- Budget assistance
- Problem solving
- Hospitality
- Operations Management
- Employee scheduling
- Recruiting and interviewing
- Team Leadership
- Orientating and training
Accomplishments
- Highest Enroller for new Loyalty Program for Cordis for Asia Pacific Region for 2 Months in the Row.
- Highest Upseller for Langham New Zealand for 2 Months
- Received Star Associate Award for the month for highest number of Enrolments in the loyalty program.
- Got Selected for Accor Emerging Leadership program through internal Selection process.
References
References available upon request.
Timeline
Assistant Manager
The Langham
10.2022 - 12.2024
Duty Manager
Mercure Queen Street
06.2021 - 09.2022
Night Manager/Receptionist
Rydges Auckland
12.2019 - 06.2021
Night Auditor/Receptionist
Novotel Auckland Airport
05.2018 - 12.2019
Front Office Receptionist
Pullman Novotel New Delhi Aerocity
09.2015 - 12.2017
Masters in Applied Management, Level 9 -
Otago Polytechnic
Post Graduate Diploma in International Hospitality Management, Level 8 -
Auckland University of Technology
Bachelors of Science in Hospitality and Hotel Administration -
Institute of Hotel Management Jaipur
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