Rajat Sharma
Sydenham
Summary
Results-driven Owner Operator with a successful track record at Woolworths, specializing in logistics planning and client relationship management. Demonstrated OTDR(Fibre Network) testing and compliance expertise, effectively resolving customer issues to enhance operational efficiency. Proven leadership skills foster strong team collaboration while ensuring adherence to safety standards and project deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner Operator
Woolsworth
Belfast
10.2021 - Current
- Coordinated and managed delivery operations for Woolworths' online grocery service.
- Cultivated strong relationships with Woolworths Store and Delivery customers.
- Met project deadlines efficiently.
- Verified compliance with trucking requirements.
- Ensured adherence to established health and safety standards at Woolworths.
- Ensured relief drivers adhered to established client expectations during operations.
- Managed escalated customer issues effectively.
Technical Supervisor
Clearvision Communications
Auckland
04.2017 - 09.2021
- Guarantee compliance with safety standards.
- Executed Quality assessments adhering to established benchmarks.
- Supervised 10 on-field teams and monitored their KPIs.
- Manage customer issues efficiently to ensure economical resolutions.
- Enhanced team capabilities by focusing on areas requiring improvement.
- Tracked performance records and conducted individual meetings every three months.
- Maintained detailed records of technicians' driving habits.
- Conducted weekly H&S Toolbox meetings with assigned teams.
- Handled budget adjustments effectively for fiber jobs using Enable.
OTDR tester
Clearvision Communications
Auckland
02.2015 - 03.2017
- OTDR, IOLM Testing
- CVLS testing
- Splitter installation and activation
- Running fibre jumpers in exchange
- GPON patching and commissioning
- Exchange Splicing
- Scoping and Designing MDU Designs
- Generating feeder birth certificate, Bi-Directional reports in fast reporter
MDU (multi dwelling unit) Tech
Clearvision Communications
Auckland
08.2014 - 02.2015
- Complex MDU builds
- Installation of internal FFP`s, ABFFP
- P2P (point to point) Installation
- BCJ Jointing
- Ribbonet jointing
- Data Centre installation
SDU (single Dwelling Unit) & civil tech
Clearvision Communications
Auckland
03.2013 - 08.2014
- Fibre blowing
- Trenching OSB&ISB
- Cable hauling OSB&ISB
- Internal cabling
- Connection commissioning (ONT)
- RSP troubleshooting
Photo Lab Manager
Noel Leeming
Albany
09.2012 - 04.2014
- Designing Promotional posters in Adobe Photoshop
- Managing photo printing kiosks both hardware and software
- Dealing with customers' issues regarding computers and online orders
- Printing Photos and handle staff of three in photo lab section
- Technical assistance over phone
NZ Courier post
06.2011 - 09.2012
- Delivery of couriers on in timely manner
- Picking up couriers from depot on time every day
- Maintain good customer service
- Achieve everyday courier delivery KPIs
Education
Diploma in Business Management -
Kiwi Institute of Training and Education Limited (KITE)
01.2013
Diploma in computing -
Royal Business College (RBC)
Auckland, New Zealand03.2011
Higher National Diploma (IT) - Information Technology
Punjab Technical Education
India09.2010
Skills
- Enable Fibre Christchurch
- UFF Fibre Network Hamilton
- Chorus Fiber Network
- NGA, UFB, BAU
- Structured Cabling
- Complex MDU
- BAU
- OTDR testing
- AutoCAD
- Bluebeam
- Adobe Photoshop
- Communication skills
- Microsoft Office Proficiency
- Problem-solving
- Organizational skills
- Administrative skills
- Teamwork
- Self-motivated
- Time management
- Customer service skills
- Operations management
- Budget development
- Staffing
- Client relationship management
- Financial planning
- Inventory management
- Human resources
- Hiring
- Relationship management
- DOT compliance
- Payroll processing
- Business planning
- GPS navigation mastery
- Mechanical tools
- Safe driving
- Verbal and written communication
- Safe driving practices
- Decision-making
- Logistics planning
- Invoice verification
- Strong work ethic
Hobbies and Interests
- Music
- Outdoor games
- Camping
- Going to beach
- Reading scientific papers
- Learning new technology
- Reading everyday news (local/world)
- Photography
Transferrable Skills
- Working Knowledge in Enable, UFF and Chorus Fiber Network.
- Excellent NGA, UFB, Pre-Fibre, Complex MDU, BAU, OTDR testing knowledge.
- Electronics design software like AutoCAD, Bluebeam, and Adobe Photoshop.
- Sound communication skills, written and verbal.
- Excellent knowledge of Microsoft Office suite.
- Ability to problem solve and resolve issues.
- A willing 'can-do' attitude.
- Strong organizational and administrative skills.
- Ability to work in a team environment and be able to successfully operate in a team.
- Self-motivated and patient.
- Strong time-management with the ability to make sound and informed decisions.
- Good Customer service skills.
Certification
- First Aid Trained
- STMS Level 1
- Work type, competencies 1 and 3
References
References available upon request.
Timeline
Owner Operator
Woolsworth
10.2021 - Current
Technical Supervisor
Clearvision Communications
04.2017 - 09.2021
OTDR tester
Clearvision Communications
02.2015 - 03.2017
MDU (multi dwelling unit) Tech
Clearvision Communications
08.2014 - 02.2015
SDU (single Dwelling Unit) & civil tech
Clearvision Communications
03.2013 - 08.2014
Photo Lab Manager
Noel Leeming
09.2012 - 04.2014
NZ Courier post
06.2011 - 09.2012
Diploma in Business Management -
Kiwi Institute of Training and Education Limited (KITE)
Diploma in computing -
Royal Business College (RBC)
Higher National Diploma (IT) - Information Technology
Punjab Technical Education
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