Rajdeep Kaur
Auckland,Mount Wellington
Summary
Friendly and approachable individual with a natural ability to connect with others and foster strong customer relationships. Positive attitude and strong work ethic developed from upbringing in a warm and welcoming community. Proven success in customer service roles, along with completion of Professional Cookery (Patisserie) diploma. Eager to further develop skills and contribute to a team that values reliability and trustworthiness.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Front of House/Chef and Baker
Centro café
04.2024 - 04.2025
- Interacting with customers for taking orders
- Assisting the customers according to their needs
- Suggesting customers about menu items if customer asks.
- Prepare muffins and scones every morning.
- Preparing cabinet items- sandwiches, pies, keto cups etc.
- Responsible for food safety.
- Keeping food safety in priority like take extra care in case there are allergens.
- Preparation of brownie, slices cupcakes etc.
- Preparation of menu items like pancakes, French toast, eggs Benedict etc.
- Placement of orders
- Responsible for all the preparation for next day, to ensure that work activities for next day carries smoothly
Customer Service Representative
Neol Leeming
01.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office administration and sales representative
Vehicle direct
01.2021 - 01.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Stayed up-to-date with industry trends to position company as market leader.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Built relationships with customers and community to promote long term business growth.
Retail and customer service
Mirrou
11.2020 - 01.2021
- Taking records of inward and outward stock.
- Interacting with customers.
- Organizing the store accordingly with new stock.
- Knowledge of operating EFTPOS devices.
- Helping out the customers where needed.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Harvey Norman
11.2020 - 01.2021
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Bakery Operator
Abe’s Bagels
07.2020 - 11.2020
- Preparing dough
- Responsible for topping up the bagels.
- Making the mixes
- Knowledge of operating different baking devices
- Complete the paperwork.
- Responsible for finishing the target production numbers within stipulated time.
- Baking the bagels
- Ensure health and safety guidelines are followed.
Customer Service
Wendy’s
05.2019 - 07.2020
- Prepping, washing dishes, and interacting with customers.
- Keeping the work area clean and hygienic.
- Stocking and inventory management.
- Solving customer complaints.
- Handle cash / EFTPOS machine.
- Take orders.
- Provide suggestions to customers on the menu.
- Train new staff.
- Report to the manager about any deviations at the workplace.
Education
Diploma Programme - Professional Cookery (Patisserie) (Level 5)
New Zealand Management Academies
Sylvia Park 04.2019 - 12.2020
Skills
Effective communication skills
Willingness to travel extensively
Proficient in English, Hindi, and Punjabi
Adaptability to dynamic environments
Collaborative team player
Eagerness to acquire new knowledge
Quickly adapt to new changes
Confident and patient
Interests
Cooking & Baking, Reading cookbooks and novels, Listen to music (Contemporary Indian), Dancing
Accomplishments
- Participated in Nestle Toque D' held at Sylvia Park campus
- NZ full driving license.
referances
1. Shivoy Dudeja (Banker - BNZ Hamilton)
0226598293
2. Taylor Cooker (coworker)
0211338581
3. Taranpreet Singh (Supervisor - Vehicle Direct)
02108467589
4. Sasa (Owner- centro cafe)
0278455005
5. Arashdeep Singh ( Store Manager- Harvey Norman)
0221504722
6. Anita ( Store Manager- Wendy's)
0272795153
7. Paransi Khator (Coworker- Mirrou)
+1(475)3089570
Timeline
Front of House/Chef and Baker
Centro café
04.2024 - 04.2025
Customer Service Representative
Neol Leeming
01.2023 - 01.2024
Office administration and sales representative
Vehicle direct
01.2021 - 01.2023
Retail and customer service
Mirrou
11.2020 - 01.2021
Customer Service Representative
Harvey Norman
11.2020 - 01.2021
Bakery Operator
Abe’s Bagels
07.2020 - 11.2020
Customer Service
Wendy’s
05.2019 - 07.2020
Diploma Programme - Professional Cookery (Patisserie) (Level 5)
New Zealand Management Academies
04.2019 - 12.2020