Rajdeep Kaur
Auckland,Mount Wellington
Summary
Friendly and approachable individual with a natural ability to connect with others and foster strong customer relationships. Positive attitude and strong work ethic developed from upbringing in a warm and welcoming community. Proven success in customer service roles, along with completion of Professional Cookery (Patisserie) diploma. Eager to further develop skills and contribute to a team that values reliability and trustworthiness.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Front of House/Chef and Baker
Centro café
04.2024 - 04.2025
- Interacting with customers for taking orders
- Assisting the customers according to their needs
- Suggesting customers about menu items if customer asks.
- Prepare muffins and scones every morning.
- Preparing cabinet items- sandwiches, pies, keto cups etc.
- Responsible for food safety.
- Keeping food safety in priority like take extra care in case there are allergens.
- Preparation of brownie, slices cupcakes etc.
- Preparation of menu items like pancakes, French toast, eggs Benedict etc.
- Placement of orders
- Responsible for all the preparation for next day, to ensure that work activities for next day carries smoothly
Customer Service Representative
Neol Leeming
01.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office administration and sales representative
Vehicle direct
01.2021 - 01.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Stayed up-to-date with industry trends to position company as market leader.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Built relationships with customers and community to promote long term business growth.
Retail and customer service
Mirrou
11.2020 - 01.2021
- Taking records of inward and outward stock.
- Interacting with customers.
- Organizing the store accordingly with new stock.
- Knowledge of operating EFTPOS devices.
- Helping out the customers where needed.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Harvey Norman
11.2020 - 01.2021
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Bakery Operator
Abe’s Bagels
07.2020 - 11.2020
- Preparing dough
- Responsible for topping up the bagels.
- Making the mixes
- Knowledge of operating different baking devices
- Complete the paperwork.
- Responsible for finishing the target production numbers within stipulated time.
- Baking the bagels
- Ensure health and safety guidelines are followed.
Customer Service
Wendy’s
05.2019 - 07.2020
- Prepping, washing dishes, and interacting with customers.
- Keeping the work area clean and hygienic.
- Stocking and inventory management.
- Solving customer complaints.
- Handle cash / EFTPOS machine.
- Take orders.
- Provide suggestions to customers on the menu.
- Train new staff.
- Report to the manager about any deviations at the workplace.
Education
Diploma Programme - Professional Cookery (Patisserie) (Level 5)
New Zealand Management Academies
Sylvia Park 04.2019 - 12.2020
Skills
Effective communication skills
Interests
Cooking & Baking, Reading cookbooks and novels, Listen to music (Contemporary Indian), Dancing
Accomplishments
- Participated in Nestle Toque D' held at Sylvia Park campus
- NZ full driving license.
referances
1. Shivoy Dudeja (Banker - BNZ Hamilton)
0226598293
2. Taylor Cooker (coworker)
0211338581
3. Taranpreet Singh (Supervisor - Vehicle Direct)
02108467589
4. Sasa (Owner- centro cafe)
0278455005
5. Arashdeep Singh ( Store Manager- Harvey Norman)
0221504722
6. Anita ( Store Manager- Wendy's)
0272795153
7. Paransi Khator (Coworker- Mirrou)
+1(475)3089570
Timeline
Front of House/Chef and Baker
Centro café
04.2024 - 04.2025
Customer Service Representative
Neol Leeming
01.2023 - 01.2024
Office administration and sales representative
Vehicle direct
01.2021 - 01.2023
Retail and customer service
Mirrou
11.2020 - 01.2021
Customer Service Representative
Harvey Norman
11.2020 - 01.2021
Bakery Operator
Abe’s Bagels
07.2020 - 11.2020
Customer Service
Wendy’s
05.2019 - 07.2020
Diploma Programme - Professional Cookery (Patisserie) (Level 5)
New Zealand Management Academies
04.2019 - 12.2020
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