Rajeev Arora
Howick
Summary
Ambitious and career-focused individual with over 16 years of total experience but my last 8 years i have been into Sales and service consulting. Skilled in Sales, Customer Service, Hospitality, and Retail, with a strong understanding of Kiwi culture and client expectations. Eager to elevate experience to the next level in a similar industry, contributing to company goals and becoming a valuable asset for ongoing support and functions. Committed to progressing and stabilizing career over time.
Overview
19
19
years of professional experience
Work History
Carpet Sales & Service Technician
Auckland Steam N Dry
10.2019 - Current
- Developed relationships with key decision makers in order to increase sales opportunities.
- Maintained accurate records of sales activities, including customer contact information, orders placed, product pricing.
- Negotiated contracts with vendors on behalf of the company.
- Resolved customer complaints in a timely manner using effective problem-solving techniques.
- Cleaned carpets using hot water extraction method, shampooing and bonnet cleaning techniques.
Sales Lead Technician Linen
Cannon(Division of Rentokil Ltd.)
11.2015 - 10.2019
- Greeted customers and provided product information.
- Developed strategies to increase sales and promote new products.
- Handled customer service complaints with utmost professionalism and Knowledgeable responses to maintain trust and company loyalty.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Assisted customers in selecting the appropriate products for their needs.
- Provided excellent customer service when interacting with clients.
Assistant & Restaurant Manager
Subway, Wendy's, KFC & The Indian Kitchen
03.2008 - 10.2015
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
Broadband Services Credit Controller
Bharti Airtel telecommunication Ltd.
02.2006 - 02.2008
- Provided administrative support to the back office team by organizing and maintaining files, data entry and generating reports.
- Assisted in resolving customer complaints effectively and efficiently.
- Monitored daily operations of the back office to ensure that all activities are running smoothly.
- Processed incoming and outgoing payments accurately according to established procedures.
- Analyzed customer accounts to identify any potential areas of risk or fraud prevention opportunities.
- Maintained accurate records of all transactions processed in the back office.
- Developed strategies for improving operational efficiency within the department.
- Implemented new processes or procedures related to back office operations.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Certificate in Accounting Support Service(Level 4)
Open Polytechnic
03-2024
Certificate in Real Estate Sales Person(Level 4)
Open Polytechnic
10-2022
Diploma in Hospitality Management(Level 5)
New Zealand Management Academies
02-2009
Bachelor of Arts -
India
03-2007
Skills
- Sales lead Technician
- Consultative Sales
- Customer Service Experience
- Retail & Hospitality Experience
- Interpersonal Communication
- Negotiation techniques
- Interpersonal Skills
- Industry awareness
- Excellent & effective communication
- Service orientation
- Time Management
- Adaptability
- Analytical Thinking
- Professionalism
- Organizational Skills
- Effective Communication
- Records Maintenance
- Goal Setting
- Fee Collection
- Multitasking
- Teamwork and Collaboration
- Relationship Building
- Active Listening
- Self Motivation
- Complaint Handling
- Attention to Detail
- File Maintenance
- Problem-solving abilities
- Continuous Improvement
- Data Entry
- Reliability
- Goal-oriented mindset
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Nationality
- New Zealand Citizen
New Zealand Driver License
- Full Class-1
References
References available upon request.
Education and Training
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Timeline
Carpet Sales & Service Technician
Auckland Steam N Dry
10.2019 - Current
Sales Lead Technician Linen
Cannon(Division of Rentokil Ltd.)
11.2015 - 10.2019
Assistant & Restaurant Manager
Subway, Wendy's, KFC & The Indian Kitchen
03.2008 - 10.2015
Broadband Services Credit Controller
Bharti Airtel telecommunication Ltd.
02.2006 - 02.2008
Certificate in Real Estate Sales Person(Level 4)
Open Polytechnic
Diploma in Hospitality Management(Level 5)
New Zealand Management Academies
Bachelor of Arts -
India
Certificate in Accounting Support Service(Level 4)
Open Polytechnic
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