Rajesh Kumar
Hillpark,Manukau
Summary
Dedicated professional experienced in environments. Focused and collaborative team player skillful in communicating and translating customer requests. Offering deep understanding of food safety, and health code requirements. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Diligent professional seeking to leverage extensive experience in transportation and customer service. Demonstrated ability to ensure rider satisfaction through efficient route planning and courteous interaction. Proven skills in problem-solving and adapting to dynamic driving conditions.
Transportation professional prepared to excel in delivering high-quality service. Adept at navigating city routes and ensuring timely passenger pickups and drop-offs. Team-oriented with focus on collaboration and flexibility to meet changing demands, showcasing strong interpersonal and customer service skills.
Overview
8
8
years of professional experience
Work History
Uber Partner
Uber
02.2017 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Built rapport with passengers through friendly conversation and attentive listening.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Increased efficiency with effective route planning and GPS navigation usage.
- Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Accepted and processed fares.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Adhered to all safety regulations and traffic laws while driving.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Inspected vehicles to confirm safe and fully-functioning working condition.
Store Manager
Ten on Ten Takeways
08.2018 - 08.2024
- Implemented efficient systems for tracking stock movement.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Developed relationships with suppliers to negotiate better prices.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Planned special promotions or discounts based on market trends.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified opportunities for cost savings through waste reduction initiatives.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Structured HR consulting services to support clients during organizational developments and changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented campaigns and promotions to help with developing goods and services.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Picker Packer
Martin Brower
02.2017 - 08.2018
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Processed returned items according to company policies and procedures.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Assembled boxes or other containers for packing goods prior to shipment.
- Checked expiration dates on perishable items prior to packing them for shipment.
- Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Verified accuracy of picked items by comparing them against pick list.
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
- Inspected and verified shipments for accuracy and quality assurance.
- Weighed packages to ensure they met shipping weight requirements.
- Utilized RF scanners to track inventory movements throughout the facility.
- Reported any damaged products to supervisor immediately upon discovery.
- Labeled packages accurately with destination addresses for shipping purposes.
- Stocked shelves with incoming merchandise as needed.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Maintained cleanliness of work area while adhering to safety regulations.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Resolved customer complaints promptly and professionally.
- Operated warehouse machinery such as forklifts to move materials within the facility.
- Followed all safety protocols while operating warehouse machinery and driving forklifts.
- Confirmed items picked for orders by keying codes into system.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Labeled boxes and placed in outbound collection areas.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Selected products and items from shelves and pallets for customer orders.
- Limited damage to products and orders by using care when choosing items.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Weighed and measured products and materials to meet regulatory requirements.
- Trained new employees regarding warehouse procedures and standards.
- Tracked inventories and input equipment counts into warehouse databases.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Used handheld scanners to key in data for packages.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packaged items with appropriate materials to prevent damage during shipping.
- Tracked outgoing orders to provide shipping status to customers.
- Issued supplies, materials and products to team members based on information from requisitions.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Stamped price tags on merchandise, referring to official price lists.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Compared merchandise invoices to items actually received.
- Read orders to verify attributes and quantities of merchandise.
- Placed products on conveyors for final wrapping and shipment.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
Education
J.D. - Health Care Level 2
My Skills
09-2024
Diploma in Business Management -
NZIOS
12-2016
Bachelor of Arts - Economics
GGDSD
04-2014
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Strong navigation
- Vehicle maintenance
- Route planning
- Tech-savviness
- Efficient driving
- Map reading
- Time management
- Passenger transportation
- Customer engagement
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Store Manager
Ten on Ten Takeways
08.2018 - 08.2024
Uber Partner
Uber
02.2017 - Current
Picker Packer
Martin Brower
02.2017 - 08.2018
Diploma in Business Management -
NZIOS
Bachelor of Arts - Economics
GGDSD
J.D. - Health Care Level 2
My Skills
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