RAJESH MAKWANA
Auckland,Morningside
Summary
Experienced Admin personal with a demonstrated history of 18 years, working with Business Administration profile. Skilled in Accounts, Payroll, Office Management, Business Analysis, Database Administration, Business Management, People Management and Logistics Administration. Strong business admin professional with a Master of Business Administration - MBA focused in Commerce, Payroll, Administration, Management, and Related Support Services from Dr. C. V. Raman University, India.
Overview
21
21
years of professional experience
Work History
Business Admin Manager
Prestige Services Ltd
Auckland
07.2021 - Current
- Single handily managing all aspects of accounts, payroll, office administration, HR, and Operation
- Keep track of Accounts Payable, Accounts Receivables & bank reconciliation
- Reconciliation of Vendor & external customers’ accounts
- Keeping all internal books clean
- Assisting in general financial management, expense management, internal audit of vender accounts and analysis of general ledgers
- Calculating, posting business transactions, invoice processing, verifying financial data for use in maintaining records
- Vendor Management which includes managing contractors’ bills, purchase Orders and payment tracks
- Goal setting & achieving goals and providing direction to teams to achieve efficiency and financial objectives
- Managing rosters of full time, contractual employees, and contractors
- Approving final calculations of hourly pay, bonus, and allowances of all employees
- Collecting, calculating, and entering data in order to maintain and update payroll information
- Compiling summaries of earnings, taxes, deductions, leave, and non-taxable wages and reporting on this
- Manage effective and motivated team in customer services, sales, and service delivery
- Develop ongoing training programs for all team members including service teams
- Established Salesforce CRM of Client relationship management
- Business Compliance
- Overall, in charge for CRM development on Salesforce Platform for company’ future goals.
- Maintained energy and enthusiasm in fast-paced environment
Assistant Business Manager
Prestige Services Ltd
Auckland
03.2021 - 07.2021
- Lead by example and champion the company's customer service standards
- Planning call center activities, recruitment & training staff
- Planning validation of service partners to complete the onboard process to join the service team
- Co-ordinate with 3rd party suppliers
- Directing the efforts of the current team members
- Manage an effective and motivated team.
Sales Consultant
Noel Leeming Clearance Centre, s
Auckland
09.2018 - 02.2020
- Lead by example and champion the company's customer service standards
- Develop and attain customer experience and sales objectives for store
- Sell all products and services offered by the Company & Meet all sales objectives
- Handle all administrative aspects of the sale including store display, completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders
- Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features
- Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs
- Handle sales inquiries from customers
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services
- Ensure an extraordinary customer experience.
Manager
Siemens Healthcare Private Ltd
05.2017 - 09.2018
- Leading a team of 9 service partners of Western Region which includes five states of India for effective customer service delivery of Clinical Products
- Service Sales Business Planning, Analyzing, forecast of cost and revenue & payment collections for services of clinical products are the key responsibilities
- Optimizing Contract Capture ratio, revenue booking & cost-profit analysis was part of my job
- Customer visit across western region for negotiating services & building trust for Siemens Values
- Organization, arrangement and coordination of meetings of service partner & management
- Entirely responsible for the regional business & targets
- Delivered trainings to the team members for newly developed tool called “BLUE OCEAN”
- Solve the queries of the team members and maintain healthy atmosphere among all
Store Administrator
Noel Leeming Clearance Centre
Glenfield, Auckland
03.2018 - 07.2018
- Handle all administrative aspects of the store including store inventory, daily cash till in/out and bank activities
- Completing customer/store product repairs, complete control on repairs/escalations, accepting customer payments and filing the completed orders
- Taking care of store inwards & CRC units
- Deputing supplier’ service engineers to customer sites for handling breakdown / maintenance calls
- Taking feedback from the customer about the service delivery of company
- Maintain open, timely and constructive communication with all colleagues
- Participate and contribute to quality improvement activity
- Work collaboratively to promote effective use of relevant resources
- Ensure an extraordinary customer experience.
Service
01.2014 - 01.2018
- Development & management of BLUE OCEAN PORTAL for Siemens Healthcare Private Limited, India
- This tool is a one stop solution for service partners to handle their business on smooth way
- It is a bridge connection between Siemens & Service Partner
- With the help of this portal, they can do call management, contract management, spares management & claim their reimbursement
- With the help of this tool, both Siemens & Service partner have full control on breakdown and installation service calls, service contract offers, negotiation and loading in SAP system, paid quotations, spare part ordering and reimbursement for the services rendered by Service Partners
- This tool is live from November 2014 & we are now working for the betterment of Blue Ocean with new ideas and also developing a team to handover Blue Ocean project for day-to-day process activities & support of Service Partner
- SKMP: Service King Market Place
- Manage development of Salesforce based operation management tool for Prestige Services Ltd
- The company is dealing with semi franchise model and were in a process of making their own identical software for service delivery and operation
- The entire process of getting developer, interviewing & due diligence handed and managed the project development administration till handover.
Jr. Executive / Executive / Sr. Executive - Administration
Siemens Ltd
12.2007 - 04.2017
- Multitasking with Customer Service, Regional Admin, Account & logistics functions
- Taking care of customer calls for inquiries about equipment services and their spare part deliveries
- Deputing service engineers to customer sites for handling breakdown / general maintenance calls
- Taking feedback from the customer about the service delivery of Siemens Healthcare
- Maintain open, timely and constructive communication with senior colleagues
- Participate and contribute to quality improvement activity
- Work collaboratively to promote effective use of relevant resources
- Coordination between Service, Commercial & logistics department of Healthcare sector
- Managing the customer database with detailing
- Monthly reporting to CS management for business status & cost status
- Cost-Profit analysis for partner business through SAP
- Arrangement of partner meetings, monthly planner to partners
- Responsible for Spare part ordering, tracking till end supply & return logistics for the state of Gujarat & Madhya Pradesh, India
- Spare part ordering & controlling for external service partners
- Monthly reporting to logistics & customer service management
- Other general administrative duties
Account Officer
HPL India Ltd
08.2007 - 11.2007
- Maintaining all company books related to Accounts payable & receivable
- Material ordering, invoicing & payment collection
- Handling cost control activities, ‘C’ Form & ‘F’ Form (Sales tax) collection
- Coordination with factories & all co-companies of HPL India ltd for finished goods stocking and supply to dealers
- Activity of material routing, replacement activities & co-ordination with the company’s CSAs, Distributors & Dealers
- Generated weekly reports to track candidate performance development and progress made
Assistant Accountant
Robert Bosch Siemens Home Appliances Pvt. Ltd
09.2006 - 07.2007
- Administration of Brand Store of Siemens Home Appliances
- Handling Service & Sales Commercial, Logistics, Legal and Banking activities for Ahmedabad Branch (Gujarat State)
- Material ordering, invoicing & payment collection
- Handling cost control activities, ‘C’ Form & ‘F’ Form (Sales tax) collection
- Activity of material routing, replacement activities & co-ordination with the company’s CSAs, Distributors & Dealers
- Warehouse management for finished goods as well service centre spare parts
- Monthly, Quarterly, Half Yearly & Yearly Physical Audit of Brand Store & Warehouse for all stock available in stock book
- Company service centre administration
Customer Service Representative
Siemens Ltd
04.2004 - 08.2006
- Reception duties including answering phone calls
- Answering customer enquiries
- Material ordering, invoicing & payment collection
- Handling cost control activities, ‘C’ Form & ‘F’ Form (Sales tax) collection
- Coordination with factories for spare part stocking and supply to dealers
- Activity of material routing, replacement activities & co-ordination with the company’s CSAs, Distributors & Dealers
- Entering engineer’ daily working detail to SAP for monitoring performance development and progress made
Education
MBA - Business Administration And Management
Dr. C V Raman University
Kota, Chattishgarh, India01.2011
Bachelor of Commerce - Accounting And Finance
Gujarat University
Ahmedabad, Gujarat, India06.2003
Financial Accounting System: FAS (TALLY) - Accounting And Finance
Academy For Computer Training
Ahmedabad, Gujarat, India10.2003
Advanced Diploma - Information & Technology
Academy For Computer Training
Ahmedabad, Gujarat, India11.2003
Diploma - Computer Hardware & Networking
ECIL-ECIT
Ahmedabad, Gujarat, India12.2003
Skills
- Experience working with different software & CRMs like SAP, ERP, Blue Ocean, Jobber, Salesforce, XERO, iPayroll & DocuSign, Prisum AS 400
- System savvy with a proven expertise in using MS Office applications
- Great Numerical and analytical skills
- Ability to analyze information and processes with accuracy
- Great time management with workload
- Solid knowhow of general office procedures
- Competent at filing and updating records and data
- Able to manage stress timely and effectively
- Ability to handle confidential information
- Ability and experience coordinating and managing busy, deadline driven workload
- Demonstrates flexibility prioritizing work and showing initiative to get tasks completed
- Provides professional customer service both internal and external teams
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Marathi
Elementary
Punjabi
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Business Admin Manager
Prestige Services Ltd
07.2021 - Current
Assistant Business Manager
Prestige Services Ltd
03.2021 - 07.2021
Sales Consultant
Noel Leeming Clearance Centre, s
09.2018 - 02.2020
Store Administrator
Noel Leeming Clearance Centre
03.2018 - 07.2018
Manager
Siemens Healthcare Private Ltd
05.2017 - 09.2018
Service
01.2014 - 01.2018
Jr. Executive / Executive / Sr. Executive - Administration
Siemens Ltd
12.2007 - 04.2017
Account Officer
HPL India Ltd
08.2007 - 11.2007
Assistant Accountant
Robert Bosch Siemens Home Appliances Pvt. Ltd
09.2006 - 07.2007
Customer Service Representative
Siemens Ltd
04.2004 - 08.2006
MBA - Business Administration And Management
Dr. C V Raman University
Bachelor of Commerce - Accounting And Finance
Gujarat University
Financial Accounting System: FAS (TALLY) - Accounting And Finance
Academy For Computer Training
Advanced Diploma - Information & Technology
Academy For Computer Training
Diploma - Computer Hardware & Networking
ECIL-ECIT
Similar Profiles
Leighton SmithLeighton Smith
Technical Lead at Prestige ServicesTechnical Lead at Prestige Services
GIFT DAPPAGIFT DAPPA
Administration Officer/Chief People Officer at PRESTIGE SERVICESAdministration Officer/Chief People Officer at PRESTIGE SERVICES
Brigitte StevensBrigitte Stevens
Traffic Controller at Prestige Group LTD. Dba Prestige Travel ServicesTraffic Controller at Prestige Group LTD. Dba Prestige Travel Services