Hi, I’m
Rajesh Shetty
Auckland,New Zealand
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Service trainer with over 26 years of experience in Hospitality and Aviation Industry, Excellent reputation for resolving problems and improving customer satisfaction.
Overview
27
years of professional experience
1
Certification
Work History
SISO Bar and EateryAuckland, New Zealand
Chef Supervisor
03.2023 - Current
Job overview
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Performed as head chef to maintain team productivity and restaurant quality.
- Improved performance of team members resulting in high-quality meals produced daily.
- Monitored food products, driving quality, freshness and integrity.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
Andiamo Eatery, Nourish Group.Auckland, New Zealand
Head Chef
03.2022 - 02.2023
Job overview
- Oversee scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Hire, manage and train kitchen staff.
- Monitor line processes to maintain consistency in quality, quantity and presentation.
- Inspect kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Maintain high food quality standards by checking delivery contents to verify product quality and quantity.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Developed recipes and menus to meet consumer demand and align with culinary trends.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Checked quality of food products to meet high standards.
SISO Bar And EateryAuckland, New Zealand
Sous Chef
03.2021 - 02.2022
Job overview
- Supervised kitchen food preparation in demanding, high-volume environments.
- Monitored food products, driving quality, freshness and integrity.
- Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Performed as head chef to maintain team productivity and restaurant quality.
Etihad AirwaysAbu Dhabi, UAE
Premium Crew/Service Trainer/Performance Manager
10.2011 - 12.2019
Job overview
- Oversee and manage operations and guest experience in First class and ensuring guests receive impeccable service and inspired dining experience.
- Accountable for catering loading and food quality in First class.
- Actively participate in the development of menu design, wine selection, galley loading and packing in conjunction with the catering team.
- Deliver face to face classroom training and conduct practical training.
- Developed curricula, instructions, documentation and written tests for service training courses.
- Evaluate Crew onboard performance during line check flights and provide feedback and guidance to meet company SOPs.
- Operated trial flights in order to evaluate Service standards and scope of improvement.
Etihad AirwaysAbu Dhabi, UAE
Food and Beverage Manager-First &Business Class
07.2008 - 10.2011
Job overview
- Ensured Guest satisfaction in regards to quality, presentation and timeliness of premium service on board.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Created on ground training workshops highlighting food trends, modern service trends and plating guidelines.
Soul Bar and BistroAuckland, New Zealand
Senior Sous Chef
02.2005 - 06.2008
Job overview
- To assist chef de cuisine in the design, development and delivery of all the menus, including special events and promotions
- Training and developing new colleagues and industrial trainees in- line with course requirements and setting development plan.
- Hired, managed and trained kitchen staff.
- Planned and prepared food product orders to maintain appropriate stock levels.
- Streamlined kitchen processes to shorten wait times and serve additional guests.
- Monitored quality, presentation and quantities of plated food across line.
The Carlton HotelAuckland, New Zealand
Senior Chef De Partie
08.2003 - 02.2005
Job overview
- Managing and execution of large as well as VIP functions and banquets in coordination with the sous chef and the executive chef.
- Initiated training for new team members on culinary techniques to improve productivity.
Burj Al ArabDubai, UAE
Chef de Partie
09.1999 - 07.2003
Job overview
- Member of the pre-opening team specializing in modern European cuisine.
- Conducted workshops and training pertaining to innovative food trends, techniques and presentation.
The TajMumbai, India
Assistant Chef
07.1996 - 08.1999
Job overview
- Disciplined and dedicated to meeting high-quality standards.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Initiated, developed and implemented standards designed to improve departmental performance.
Education
Sophia Polytechnic, Mumbai, India
Diploma from Hotel Operations and Food Technology
1996
Fergusson College, Pune, India
Bachelor of Arts from Psychology
1994
Skills
- Decision Making
- Creative Thinking
- Motivational Team Management
- Staff Performance Assessments and improvement
- Customer Service
- Coaching and Mentoring
- Staff Training
- Kitchen Management
- Detail Oriented
Accomplishments
- Winner of the 3 course gourmet meal category in the New Zealand Culinary Competition.
- Designed numerous Service Training procedures and guidelines.
- Radio show for BBC Radio India on the latest food trends, techniques and concept along with the Executive Chef at The Taj Mumbai.
- Employee of the month awards and winner of the Creative dish of the month (Etihad Airways and Burj Al Arab)
- Designed and delivered hospitality workshops.
- Conducted presentations, live cooking demos, degustation dining experiences for the Management, Partner and Codeshare Airline partners, Premium tour operators and Media.
Certification
- Train The Trainer
- Empowered Communication.
- Management Development Program.
- St John First Aid Certificate.
- Certified and Trained Crew for A330,A340-600,A380,B777 and Boeing Dreamliner.
Timeline
Chef Supervisor
SISO Bar and Eatery
03.2023 - Current
Head Chef
Andiamo Eatery, Nourish Group.
03.2022 - 02.2023
Sous Chef
SISO Bar And Eatery
03.2021 - 02.2022
Premium Crew/Service Trainer/Performance Manager
Etihad Airways
10.2011 - 12.2019
Food and Beverage Manager-First &Business Class
Etihad Airways
07.2008 - 10.2011
Senior Sous Chef
Soul Bar and Bistro
02.2005 - 06.2008
Senior Chef De Partie
The Carlton Hotel
08.2003 - 02.2005
Chef de Partie
Burj Al Arab
09.1999 - 07.2003
Assistant Chef
The Taj
07.1996 - 08.1999
Sophia Polytechnic
Diploma from Hotel Operations and Food Technology
Fergusson College
Bachelor of Arts from Psychology
- Train The Trainer
- Empowered Communication.
- Management Development Program.
- St John First Aid Certificate.
- Certified and Trained Crew for A330,A340-600,A380,B777 and Boeing Dreamliner.
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