Open To Work
Rajinder Singh
Auckland,New Zealand
Summary
Dynamic professional with a proven track record at HDFC Bank Ltd, excelling in client relationship management and data analysis. Adept at resolving customer complaints and driving sales growth through tailored solutions. Recognized for leadership in team training and enhancing client satisfaction, consistently achieving retention targets.
Overview
14
14
years of professional experience
Work History
Customer Service Representative (CSR)
BP Connect Lincoln
Auckland, NZ
11.2022 - Current
- Resolved customer complaints calmly and professionally, maintaining high levels of satisfaction and loyalty.
- Managed till operations, ensured accurate cash handling, and maintained store cleanliness to enhance customer experience.
- Led cafe operations and trained staff, resulting in consistent delivery of high-quality coffee and food service.
- Supported store management and collaborated with team to boost Wild Bean Cafe sales performance.
- Ensured compliance with health, safety, and hygiene standards to uphold customer trust and satisfaction.
HR Executive
J N Industries Services
Uttarakhand, India
12.2020 - 07.2022
- Managed end-to-end recruitment administration and developed employee records to ensure policy compliance.
- Aligned HR solutions with business goals by collaborating with line managers.
- Facilitated compliance training and onboarding for new HR tools to ensure effective adoption.
Personal Banker (Assistant Manager)
HDFC Bank Ltd
Uttarakhand, India
08.2016 - 02.2020
- Managed and expanded diverse portfolio of corporate and high-net-worth clients, achieving acquisition and retention targets through tailored financial advisory.
- Spearheaded corporate account opening process, ensuring compliance with KYC and AML regulations to mitigate risk.
- Conducted comprehensive financial needs analyses to facilitate increased cross-selling of banking products and investment solutions.
- Streamlined corporate salary relationship management processes, improving workflow efficiency and documentation accuracy.
- Generated performance reports and data-driven insights for senior management using CRM platforms (CRMNext) and Excel to inform strategic decisions.
Sales & Marketing Executive
Hotel Rudra Continental
Uttarakhand, India
07.2015 - 08.2016
- Crafted tailored sales proposals to elevate client experiences and drive satisfaction.
- Collaborated with staff to streamline client interactions, boosting overall client satisfaction.
- Analyzed market trends and customer feedback to refine sales strategies, increasing customer engagement.
Collections & Banking Executive (COEX)
HDFC Bank Ltd
Uttarakhand, India
09.2012 - 02.2015
- Recommended targeted product offerings to enhance client relationships and drive growth.
- Streamlined management of corporate salary relationships, boosting client engagement and satisfaction.
- Managed corporate account opening processes, ensuring compliance and precision.
- Advised clients on investment and banking solutions, resulting in high client retention.
- Delivered daily product reporting with clear, actionable Excel summaries for management decision-making.
Education
DIPLOMA - Business
ICL Business School
Auckland, NZ01-2023
BACHELOR OF COMMERCE (B.COM) - Business Management
Kumaon University
Nainital, India12-2012
HIGHER SECONDARY CERTIFICATE (10+2) -
C.B.S.E Board
Ranikhet, India03-2008
Skills
- Customer complaint resolution
- Client relationship management
- Sales support
- Order management
- Sales forecasting
- CRM software expertise (CRMnext)
- Data analysis
- Microsoft Office proficiency
- Team leadership
- Staff coaching
- Problem-solving and active listening
Languages
- Hindi (Native)
- Punjabi (Native)
- English (Native)
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Customer Service Representative (CSR)
BP Connect Lincoln
11.2022 - Current
HR Executive
J N Industries Services
12.2020 - 07.2022
Personal Banker (Assistant Manager)
HDFC Bank Ltd
08.2016 - 02.2020
Sales & Marketing Executive
Hotel Rudra Continental
07.2015 - 08.2016
Collections & Banking Executive (COEX)
HDFC Bank Ltd
09.2012 - 02.2015
DIPLOMA - Business
ICL Business School
BACHELOR OF COMMERCE (B.COM) - Business Management
Kumaon University
HIGHER SECONDARY CERTIFICATE (10+2) -
C.B.S.E Board