Summary
Overview
Work History
Education
Skills
Timeline
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Rajneel Prasad

Auckland,AUK

Summary

Adept at managing high-stress situations, I excelled at Gopals Sweets and Snacks Ltd by enhancing dispatch efficiency and fostering professional relationships. My expertise in data entry and exceptional customer service skills led to significant improvements in workflow and customer satisfaction. Achievements include training new staff and implementing a double-check system to reduce dispatch errors.

Overview

2023
2023
years of professional experience

Work History

Dispatcher

Gopals Sweets and Snacks Ltd
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.

Customs Officer

Fiji Revenue and Customs Services
03.2012 - 09.2022
  • Supported national security objectives by enforcing import/export regulations and ensuring compliance with trade agreements.
  • Provided exceptional customer service to international travelers while maintaining a professional demeanor during stressful situations.
  • Assisted in the development of comprehensive training programs for new customs officers, improving overall team performance and expertise.
  • Streamlined customs clearance process for legitimate travelers, reducing wait times at ports of entry.
  • Conducted risk assessments on incoming shipments, prioritizing those requiring further examination based on potential threat levels.
  • Detected fraudulent documents and impersonations through expert knowledge of passport verification techniques, leading to the arrest of numerous identity thieves and fraudsters.
  • Mentored junior officers, sharing expertise in inspection techniques, document verification, and risk assessment methodologies to enhance team performance.
  • Reduced instances of human trafficking through vigilant observation, identification of red flags, and immediate reporting to appropriate authorities.
  • Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
  • Facilitated efficient processing of foreign visitors by verifying visas and ensuring adherence to immigration requirements.
  • Assisted in the development of policies and procedures to improve overall customs operations and increase efficiency at ports of entry.
  • Ensured accurate collection of duties and taxes on imported goods through meticulous record-keeping procedures related to tariffs classifications.
  • Prevented the smuggling of illegal goods through diligent inspection of vehicles, luggage, and cargo containers.
  • Protected public health by identifying prohibited food products during agricultural inspections, preventing the spread of harmful diseases or pests.
  • Improved inter-agency communication by maintaining open lines of dialogue with partner organizations such as the Department of Homeland Security, Border Patrol, and Immigration Services.
  • Identified potential threats by analyzing intelligence reports and data on high-risk individuals and organizations.
  • Upheld intellectual property rights by seizing counterfeit merchandise before it could enter the market, preserving brand integrity for affected companies.
  • Safeguarded economic interests by monitoring compliance with trade agreements, identifying potential violations, and initiating appropriate enforcement actions.
  • Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
  • Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
  • Prevented illegal trafficking of people and narcotics.
  • Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise.
  • Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
  • Detailed persons violating duly established laws and followed orders for further processing.
  • Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
  • Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
  • Identified contraband items and seized according to customs laws.
  • Completed investigations of applications for refunds of duties or mitigation of assessed penalties.
  • Collected samples of import merchandise for additional testing, examination and appraisal.
  • Documented activities in reports and testified in court proceedings to actions.
  • Conducted K-9 inspections to detect drugs, explosives and cash.

Banking Officer

Vinod Patel and Company Ltd
04.2010 - 01.2012
  • Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
  • Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
  • Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.

Education

Diploma Business And Customs - Commerce

Fiji National University
Fiji

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Schedule management
  • Updating logs
  • Customer relationship management
  • Routing orders
  • Service coordination
  • Maintaining call metrics
  • Work order management
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Equipment management
  • Critical thinker
  • Processing orders
  • Call handling
  • Multitasking Abilities
  • Effective communications
  • Microsoft office
  • Excellent communication
  • Dispatch recordkeeping

Timeline

Customs Officer

Fiji Revenue and Customs Services
03.2012 - 09.2022

Banking Officer

Vinod Patel and Company Ltd
04.2010 - 01.2012

Dispatcher

Gopals Sweets and Snacks Ltd

Diploma Business And Customs - Commerce

Fiji National University

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