RAJNESH DEEPAK

The role is part of the Front Office team, delivering exceptional customer service to our guests. We have an extensive range of luxury accommodation at Millbrook Resort, the role involves ensuring guests are warmly greeted and a tailored made experience is delivered. This role includes concierge duties, reception duties, porter duties and driver duties, giving great variety to my day. We focus on being a part of a collaborative team, delivering a high-end bespoke guest experience whether it be greeting and checking in guests, assisting with luggage, delivering room service, driving guests in our shuttle services or providing a luxury airport service from ZQN to Millbrook Resort. I have Knowledge and experience with Opera Hotel Management systems aswell.

• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Increased productivity by identifying bottlenecks and implementing targeted solutions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Defined clear targets and objectives and communicated to other team members.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Restocked shelves and helped customers locate desired items.
• Operated material handling equipment safely while loading or unloading deliveries.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Analyzed key competitors to respond to competitive threats.
• Conducted economic and demographic research and analysis to produce critical reports.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
• Coordinated with finance department for accurate invoicing procedures, reducing billing discrepancies significantly for both parties involved.
• Set and achieved company defined sales goals.
• Built relationships with customers and community to promote long term business growth.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
• Consulted with businesses to supply accurate product and service information.
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Built and maintained strong client relationships to drive business growth.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• Promoted to Management level after completing 8 months of on field Cadet Management training
• Improved overall sales growth through effective merchandising strategies and targeted promotions.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Boosted employee morale through recognition programs, celebrating individual achievements and promoting teamwork in problem-solving efforts.
• Spearheaded community outreach initiatives to strengthen the supermarket''s reputation as a responsible local business leader.
• Conducted regular performance evaluations of staff members, setting clear expectations for future goals and career development opportunities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.