Rajni Bala
Assistant store Manager
Queenstown,Otago
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
WILD SOUTH
11.2022 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Retail Sales Consultant
Travelex Currency Exchange
08.2022 - 11.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Stocked supplies for customers and personal teller station
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Performed cash, card and check transactions to complete customer purchases
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Retail Sales Assistant
Briscoe Group
10.2021 - 08.2022
- Worked closely with shift manager to solve problems and handle customer concerns
- Used POS system to process sales, returns, online orders and gift card activations
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Assisted customers with locating and choosing merchandise in store departments
- Assisted customers with prompt and polite support in-person and via telephone
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
- Greeted customers and helped with product questions, selections and purchases.
Customer Service Representative
BP CONNECT QUEENSTOWN
02.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
- Provided information regarding charge accounts and loyalty programs
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Responded to customer requests for products, services and company information
- Investigated and resolved customer inquiries and complaints quickly
- Maintained up-to-date knowledge of product and service changes
- Proved successful working within tight deadlines and fast-paced atmosphere
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Master of Laws (Hons) - criminal Law
Guru Nanak Dev University
Amritsar, Punjab09.2016
Bachelor of Laws -
Punjab University
Chandigarh, Punjab03.2013
Bachelor of Arts -
Punjab University
Chandigarh, Punjab03.2010
Diploma - Software Technology
Brilliant Computer Center
Garhshankar03.2007
Skills
- Complaint resolution
- Money handling abilities
- Administrative support
- Employee Scheduling
- Hiring and Training
- Staff Management
- Stock Rotations
- Sales Strategies
- Shift Scheduling
- Microsoft Office Suite
- KPI Tracking
Languages
English
Hindi
Punjabi
References
- Gurpreet Singh, Banking Specialist, Westpac Direct Christchurch, 0211842088
- Tomas(Briscoe Manager), 0210836782
Timeline
Assistant Store Manager
WILD SOUTH
11.2022 - 07.2024
Retail Sales Consultant
Travelex Currency Exchange
08.2022 - 11.2022
Retail Sales Assistant
Briscoe Group
10.2021 - 08.2022
Customer Service Representative
BP CONNECT QUEENSTOWN
02.2019 - 02.2021
Master of Laws (Hons) - criminal Law
Guru Nanak Dev University
Bachelor of Laws -
Punjab University
Bachelor of Arts -
Punjab University
Diploma - Software Technology
Brilliant Computer Center
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